Complaint Review: Advanced Tax Solutions LLC

BBB complaint and IRS e-helpdesk reported 

the biggest issue is bad software and support

days and days of no responses to email chatting and phone calls

the software is calculating things incorrectly we have reported them but the issues go on

there are serious software and IRS compliance issued

below is the BBB complaint

trouble we had purchase during prime time additional software at prime time and price they offered a promise to get it corrected and provided the 2015 for free they said they would be quick to respond to trouble this have never happened , we get through ti please call for the full details we have provided from last year all the issues including IRS letters for calculation errors for return before moving back to the other software and this year 2015 issues with calculation errors and being forced to override the software for basic w2s and have customer being allowed CTC and EIC when not authorized to get this we again have reached out many many times and they get ignored we contact the IRS ehelp desk and reported them with issues we had not to mention long long long list of nor call emails or resolution to the error we even had a customer come in with IRS letters and need copies IRS meeting I am a certified tax professional of 27 years CISSP and AFSP certified the support they provide is terrible and most of the issues are all software errors as a EA of the IRS says Mary Booker is responsible for not following the due diligence to allow the softwaer service to process bad returns IRS ehlp desk asked me to file the complaint with BBB and IRS so I ams and I can be held responsible not proving copies of the returns or no signing the paper copies up to 500 ea in fines. we have had to purchase AGAIN new software we aslo have some security concerns about ID theft who is see this tax information WEhave many many serious IRS compliance concerns not being met and we can be help responsible for them please contact me with any additional information we have reached out many many times they have even blocked the on line support they are just take the money for the people preparing returns and the returns are not correctWe purchased for 2014 tax season for small tax office the are licensed ERO and have EA enrolled agent on staff. Mary Booker because of all the trouble we had purchase during prime time additional software at prime time and price they offered a promise to get it corrected and provided the 2015 for free they said they would be quick to respond to trouble this have never happened , we get through ti please call for the full details we have provided from last year all the issues including IRS letters for calculation errors for return before moving back to the other software and this year 2015 issues with calculation errors and being forced to override the software for basic w2s and have customer being allowed CTC and EIC when not authorized to get this we again have reached out many many times and they get ignored we contact the IRS ehelp desk and reported them with issues we had not to mention long long long list of nor call emails or resolution to the error we even had a customer come in with IRS letters and need copies IRS meeting I am a certified tax professional of 27 years CISSP and AFSP certified the support they provide is terrible and most of the issues are all software errors as a EA of the IRS says Mary Booker is responsible for not following the due dilligence to allow the softwaer service to process bad returns IRS ehlp desk asked me to file the complaint with BBB and IRS so I ams and I can be held responsible not proving copies of the returns or no signing the paper copies up to 500 ea in fines. we have had to purchase AGAIN new software we aslo have some security concerns about ID theft who is see this tax information WEhave many many serious IRS compliance concerns not being met and we can be help responsible for them please contact me with any additional information we have reached out many many times they have even blocked the on line support they are just take the money for the people preparing returns and the returns are not correct