Advanced Tech Support Computer tune-up blow up Boca Raton Florida
I got talked into a computer clean-up/maintanence program with ATS. I gave them aremote access to my computer and in the course of two days, and multiple technicians, they destroyed my perfectly good Dell Optiplex computer; corrupting registrey and administrative privileges, locking folders that could not be unlocked, changing files to "read-only" which coulkd no be changed back, uninstalled a registered Adobe program and replaced it with an unregistered version. I coulkd not send emails with attachments, could not open graphics files in Photoshop, and could not place photos in InDesign, etc. etc.
There was nothing wrong with my computer before the "tune-up". It cost me $200 to reinstall Win7 and 4-5 hours to reinstall dozens of programs and data folders. The total cost to me and my time was around $1000 and that doesn't include two days wasted dealing with ATS on the phone. They could not fix it, and had no solution, so finally I had enough and asked for refund which thay said they would process.
It's mindboggling to me that a company that represents itself as a computer experts can do something like this. All you have to do is serch online for reviews and you'll se similar experiences. I wish I had thought of that prior to. Live and learn.
3 Updates & Rebuttals
Aquitane
Stroudsburg,Pennsylvania,
A ripoff by any other name
#4Author of original report
Sat, December 07, 2013
If you take your car to a body shop for a paint job and they take the fenders off and can't figure out how to put it back together again, what is that? A ripoff? Incompetance? Add to my list of complaints is the fact that their"tune-up" removed all my file extensions from my photo files. DO NOT DO BUSINESS WITH THESE PEOPLE.
Advanced Tech Support
Florida,Advanced Tech Support
#4UPDATE Employee
Thu, December 05, 2013
Hello
I am very sorry to hear of the recent complications that you have experienced. Advanced Tech Support is dedicated to making our customers happy. We would like to hear from you directly so we can correct any and all issues you are experiencing.
We fix thousands of computers a day and their are times when we cannot fix the issue the first time around. If your computer is not fixed we encourage you to let us know so we can correct the issue. If not, we refund the account. The customer either gets their computer fixed or a refund is giving.
Because the issue was not fixed does not make this a rippoff. Not getting your issue fixed, and denying you a refund does.
Finding complaints on any large company can easily be done. Every large technical company has complaints if you look. We fix thousands of computers a week and have an extremely low complaint rate because if we cannot fix the issue we either correct it the second time around or refund the customer.
Please reach out to us via one of our official support channels if a refund is not giving.
To contact one of our support agents please visit our contact page here: http://www.advancedtechsupport.com/contact-us.aspx
You can chat with a live chat support person from 8am to Midnight EST time 7 days a week. If you like you can call us directly at 1-800-978-4501 24 x 7
We truly appreciate your business and look forward to hearing back from you.
Warmest regards,
Advanced Tech Support
atsrelations@advancedtechsupport.com
dum8d0g
Bellevue,Nebraska,
If it ain't broke...
#4Consumer Comment
Thu, December 05, 2013
If it ain't broke, don't fix it. Did you seriously pay someone $200 to fix your computer that was already working perfectly?