Complaint Review: Advanced Tech Support

I used Advanced Tech Support last year and id have some problems with them but this year when I need some help with router setting for my magic jack I did call them on 6/17/2014  They told me the router was not the issue and I had to have both of my computers set up so they could work on the.  Both computer had more issues after they said the job was done but it was NOT done.  I did finally resolve the magic jack issue on my own and it was a router setting problem.  Today is 8/7/2014 and Advance tech support has totally destroyed everything that was on my compter.  Over a year of work, all my photos....... all gone!  Each time I called in for them to fix what they had not the day before either the techs did not note everything they had done or the new techs did not read the information.  (I really believe it is both)  After countless hours with them running up my cell phone minutes and stressing me out to no end last night they decided to do a refresh.  I asked if everything would be backed up.  Needless to say the rewfresh did not work and they did a reset loosing everything.  My other computer that I am writting this on was also messed up by them but luckily I had decided to make them fully fix one computer befor fixing the other.