Complaint Review: Advanced Wildlife Management

This company was hired to trap/remove animals in my crawl space as well as seal penetrations into my house. Poor communication from their front office led to multiple unannounced visits from their technicians. During most of those visits, the technicians were not able to gain entry because I work during the day and need advanced notice to be home. This frustration led me to request written confirmation of scheduled visits.

They then refused to cooperate or schedule a time to remove the traps and dead animals, for which they were contractually obligated. They then removed the "remove animals/traps” line item from the contract without my permission and demanded that I pay the balance on the invoice despite the job being incomplete. I have had to remove the rotting corpses myself despite hiring them to do so.

While I am an able-bodied individual, if this is in anyway common to their business model, the elderly and disabled may be subject to predatory business practices. Those vulnerable individuals could be left to deal with unsanitary and unhealthy animal removal themselves. They not only did not fulfill their contract they also left me to deal with a worse situation that I started with.