Complaint Review: Advanta Business Master Card

Got the Advanta credit card bill, yesterday, 2 days after the due date. We've had some crazy mail delivery problem in this city. Immediately went online and made payment, then called their rep and explained that mail just arrived. She said she would take care of it, unfortunately, I will have to wait and call back during next billing cycle. When I received next bill, with huge late fee and finance charge, I was reminded to call again. And with another rep, he refused to remove the late/finance charges.

Do you think Advanta is scamming? Providing promotional rate, then send out late statement to collect on fees? I've had bills arrive late before and others were nice enough to forgive, but not Advanta. 3.9% promo rate was great deal for consolidating, but it turned out to over $500 in late/finance charge due to late mail arrival.

The Advanta rep also lied to me that they had automatic payment system. I always paid their bills online, and I know for fact they didn't have automatic payment feature. If they did, I would of used it.

I've had Advanta MC for near 7 years, and I used it occasionally on promo rates to consolidate. And I can't remember being late on a payment once. If I ever been late, it could be years ago when I was traveling overseas. Because I remember being late for Bank of America payment when I returned.

Since I didn't get anywhere on the phone, I sent email, fax, and snail mail requesting a waiver, today.

Felix
Killeen, Texas
U.S.A.