Complaint Review: Advanta

Everyone needs to be very wary of doing business with Advanta. This month my interest rate was increased from 11.99% to 25.39%. When I questioned why this was since I was an excellent customer and have excellent credit, I received the following reply. It seems now it doesn't matter how good you are at paying your bills, you are punished for what the rest of the country does. I am paying off this credit card immediately and cancelling my account. Buyer beware!!!!

Thank you for contacting us about the terms of your Advanta account.

Your Advanta rates are based on a variety of factors including information about your Advanta account, such as credit line utilization and payment history and information we obtain from credit bureaus about your personal and business credit. The information we obtain from the credit bureaus can include your activity on any other accounts you may have including mortgages and other credit cards.

In addition to factors such your account history with us and your credit scores, our evaluation also considers the economy. Given the current difficult economic environment, we expect accounts with similar behavior and credit profiles to your account to now have a greater likelihood of defaulting than before and your new pricing reflects that higher risk.

We appreciate the opportunity to serve you and your business needs. If you have any other questions or concerns, please feel free to contact our Customer Service Center. You can visit us online 24 hours a day at www.advanta.com or call us toll free at (800) 705-7255, Monday - Friday 8:00 am to 8:00 pm and Saturday 8:00 am to 5:00 pm Eastern Time.

Charles Regazzi
Account Manager
Advanta

Sjc
Palestine, Texas
U.S.A.