Complaint Review: Advantage Honda

Their vehicle service personnel and charge scams are the pits. Dishonest billing practices, small and dirty waiting area, rude customer service staff, and those are their best qualities. I brought my vehicle there to have a radio not working under warranty fixed, and they tried to charge me a warranty fee, claiming that a wholly unrelated after market accessory that I installed in the car two years ago, needed to be tested and it wasn't under warranty. They demanded a "diagnostic fee" of $150!! Their staff gave me attitude when I questioned it, and they were unbending. I'd never go back to those con artists. They not only were trying to violate the terms of my warranty, but their scam also violates various consumer protection laws like the Magnuson-Moss Warranty Act. It appears that this dealership is scamming unwitting consumers all of the time with this bogus fee, The manager, Anselmo Paulino, and "customer service rep" Alvia Richards, were both rude and unhelpful. Steer clear of this place. Plenty of honest and worthy dealerships around!