Complaint Review: AdvanTel Telemarketing Plus

Man this company is really really a total rip off I finally received an email from Maria Miller telling me that the list had been sent to my AFLAC email address, although we had been using my Road Runnder address for ALL transactions.

What a crock. The 5000 business list was reduced to 3000. I was told they telemarketed 2000 business and that these businesses already contacted should not be re-contacted, Why? Because they more than likely were never contacted.

Ms Miller also claimed that the original person who was telemarketing for me was not doing a good job and was FIRED. So to be fair to me, they telemarketed 1000 more businesses for FREE. FREE MY @x*. It cost me 750.00 and I got nothing.The list was a total joke. I had trailer park addresses. WHAT? Yes TRAILER PARK addresses.

Here's a response I received when I inquired as to what was happening with my account:

Tim,
I understand your predicament, but before you accuse us of not getting you any leads, let me just tell you what happened.

Your free telemarketing campaign started 3 weeks ago, we started with an individual who didn't do a good job. This person got you only one lead. We moved your campaign over to our call center and completed another 10 hours of free telemarketing. This time we got you 5 leads. We sent those leads over along with the list on the week of the 23rd.

So in summary, you paid for a list and got 20 hours of free telemarketing of which you got a total of 6 leads.

We gave you those extra 10 hours because I knew of your circumstances and wanted to make sure that you got some leads to work with. We also felt it was unfair that your original telemarketer did not do a great job. This person is no longer employed by us.

Jana called me this morning and expressed her concern in strong terms regarding the campaign. She claims that she did not receive anything, not one e-mail or anything from us. That is simply not true. We did send them and today at my request, my office resent the entire list and leads to you.

She also left a message for the owner of the company that we will not speak about because I am too professional to repeat the language that was used.

As I have said in the past, Advantel does care for their clients. But under no circumstances do we guarantee sales. We can produce leads, and appointments, but we cannot make the sale for you. Under the contract that was signed, we held up our end of the contract. We called 1000 names for free, (twice actually) and sent you those leads and the list. Unfortunately, we cannot refund your money, since you only paid for the list. We cannot refund on anything that we didn't charge you for.

Please understand the position we are in. We have done our best for you and of course, we were willing to give more since we felt you deserved a better telemarketer.

Regards,

Maria Miller
Advantel Telemarketing

Now here's a second email telling me the leads were sent to my AFLAC email account, although ALL correspondence was being passed using my Road Runner Account:

Tim,
This is the third time we have sent you the list and leads. Prior to this we have been sending to this address timothy_takacs@us.aflac.com. This address was in the file. Your official fax letterhead had this e-mail address on it.

Now I am sending to your wife's address, the following:

6 leads
list of names

Maria Miller

I NEVER GOT 6 LEADS. I receied one lead with all contact information as agreed too. I received one lead with a name and email address.

This company was supposed to contact the business, and SET THE APPOINTMENT. With the decision makers full name, address, phone number, fax number and email address along with their title.

DO NOT USE ADVANTEL.

I will be contacted the private AFLAC message board reporting this to warn any other potential victims of this deceptive company.

Tim
San Antonio, Texas
U.S.A.

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