ordered R.V. A/C from them 9/8/14 really excited about finishing my 5th wheel so I can put the roof on it
9/16/14 emailed them: do not edit --
JEFF L,
A request for support has been created and assigned ticket #493017. A representative will follow-up with you as soon as possible.
You can view this ticket's progress online here: http://www.adventurerv.net/help/view.php?e=&t=493017.
If you wish to send additional comments or information regarding this issue, please don't open a new ticket. Simply login using the link above and update the ticket.
Thank You,
Adventure RV Center
2910 Newport Highway
Sevierville, TN 37876
Visit us at www.adventurerv.net for all your RV Parts & Supplies at Huge Discounts
I did not email them but their response:
-- do not edit --
JEFF L,
Our customer support team personnel has replied to your support request #493017
Your tracking was already sent to you once. Here it is again. FedEx Tracking: 111653816870340 FedEx Tracking: 111653816870357
We hope this response has sufficiently answered your questions. If not, please do not send another email. Instead, reply to this email or login to your account for a complete archive of all your support request and responses.
9/16/14 the box arrived damaged due to poor packaging the four boards they used and the 1/2" fiberglass straps had come loose due to them being against cardboard and not against more wood or stronger cardboard.
noted drivers name
me:
the shipment is extremely damaged, the wood boards used for crating are loose and removable.
I have called fed ex to file a claim for damages and they said I have to have you do this. pictures are available if you give me a phone number to send them to.
the box has been pulled inside and is not going to be moved until further instructions
I sent 11 pictures to the email address they provided
them:
Our customer support team personnel has replied to your support request #493017
The pictures show minor dents on the bottom of the pan. Is that all that is wrong with it?
there is a bent pan approximately 3/4" like it was folded or dropped from a height , also the shroud is damaged due to the carboardbeing shredded on three of the four sides
me:
Trouble in paradise:Need written âuthorization to return acSince I accepted it, it Will cost money to send it back
-Or-bYou can give me the written âuthorization
To: "8000" <8000@adventurerv.net>
Sent: Wednesday, September 17, 2014 8:29:57 AM GMT -05:00 US/Canada Eastern
Subject: Re: Ac X
ARE YOU ASKING ME TO OPEN IT UP AND THEN TAKE PICTURES?
if so, who is going to pay for repackaging it and sending it back?
maybe its best to call the shipper and I will refuse the package so you can inspect it at your leisure, then send me a new one?
them:
You can refuse both pieces and we will refund you once we receive it back.
----- Original Message -----
From: "JEFF L" <(((REDACTED)))
8000@adventurerv.net
Cc: "JEFF L" <(((REDACTED)))
t: Wednesday, September 17, 2014 8:46:34 AM GMT -05:00 US/Canada Eastern
Subject: AC XII
This picture shows the pan bent with a crease in it it is approximately 3/4
the shroud is damaged also
me:
what condition was the unit in prior to shipping? as I believed it was scratch and dent?
them:
It was not a scratch and dent prior to shipping. Just go ahead and refuse both packages like you said and once we receive it back you will be refunded.
last email 9/17/14
me:-
From: "JEFF L" <(((REDAcTED)))
"Adventure RV Order Status" <7001@adventurerv.net>
Cc: "JEFF L" <(((REDACTED)))
t: Wednesday, September 17, 2014 2:52:36 PM GMT -05:00 US/Canada Eastern
Subject: Re: AC XII
ok once it is in fed ex's hands my responsiblity is over and it is between you and the carrier.
my money should be freed up to process another unit exactly like the one I ordered, right?
i would like to get the a/c on the trailer asap As duck season opens Oct. 3 rd here in Arizona