Complaint Review: Affordable Dentures

Let me start by saying I have worn both a top and bottom partial denture made by Dr. Lowry from Cartersville, Ga for over 10 years with absolutely no problems what so ever. In July of 2010 I had to have another tooth added to my lower partial and since Dr. Lowry has retired I went to the Affordable Denture company here in Cartersville. They advised me they could not add another tooth to the partial I had and would have to purchase a new one from them, which I did so in July 2010. At that time they had 3 different grades of dentures: Economy, Custom, Premium. Instead of paying the lowest price I paid more for the "Custom" partial because I thought it would be better made and last longer. When they finished my plate I noticed that the gum in it was very thin. At this time I expressed my concern but was told it was a new type of material than the one I had before but was assured it was just as strong and would last for years.

In November of 2011 I was simply drying my plate with a soft hand towel and it just broke in half in my hand. I made and appointment and took the plate in for repair. At that time I was told I would have to pay $145 (1/3 of the new price) to have the repair done. After expressing my disagreement with the fee I told them to fix it because at that time I had no other options.... I paid them the $145.00 and two days later on Monday received my partial. Within a couple hours the partial starting cutting into my mouth and of course I am unable to wear it. I called and was told it would be 2 more days before I can get an appointment to fix it. I am still going without my bottom partial at this time. 

 I would absolutely NOT RECOMMEND anyone use this company or at least the Cartersville office... They do very poor work and have even worse attitude when you try to get them to correct it... Not to mention the RIP OFF prices to repair something they didn't do correct to begin with.... Sincerely, M Dale Brown, Cartersville, GA