affordable heating & cooling inc affordable heating & cooling Negligent and unwilling to help resolve the problem Salt Lake City Utah
I wouldn't recommend this company to anyone I like. I unfortunately have had a terrible experience with the company. I had them come out to my house a year ago when I bought my new house to check out the HVAC.
Fast forward a year. I had them again come out due to some new and heavy vibration in the unit.
The 2nd tech found that The first service tech failed to notice and remove the shipping bolt which apparently is very hard to do due to a huge red warning clearly visible when the service plate is removed. The fan essentially destroyed the vibration dampening assembly due to the bolt being missed twice and now I will have to have to have the entire blower assembly replaced soon.
I understand things happen, but this company not only has refused to own their mistake but is billing me for 2nd service call. Sloppy work, the owner refuses to talk with customers, unfriendly customer service, and simply unwilling to work with customers.