Complaint Review: Affordable Pup

 It is appropriate to return a puppy when your pup is from a good breeder who stands by the dogs that she or he breeds. When the pup is not right for your family and it is clear to everyone including the pup. When the pup is young enough and the behavior problem is not severe enough to prohibit rehoming. This is what I tried to do. After 48 hours of receiving my puppy, I contacted Matthew Packard. Initially, he seemed understanding and practiced good customer service, that is until I stated that I felt it was best to return the puppy. I then was questioned, "what color is the left paw, the right paw, around the mouth". I didn't take offense, as I stated that the puppy appeared lighter on the photos on their website but was indeed extremely dark upon arrival. I notified him that the puppy was very aggressive towards my other puppy and had held by the throat until she screamed.

The puppy also bit my other puppies paw, which caused her to walk with a limp. I asked Matthew how I could go about returning the dog, preferably for a full refund. He stated that he would have Michael Schoeff contact me when he finished photographing new puppies. We ended our conversation. He then called me minutes later, saying that he spoke with Michael. He said that Michael did not want me to send the puppy back to them but wanted the puppy to go to a good home. He would re-post the puppy online, and once it sold I could do a "drop ship". I was satisfied with this as most puppies on the site seemed to sell within a one weeks times.

I asked for Michael's email address, and sent him the following follow-up confirmation email: -- Good Morning Mike, It is with great sadness that I am requesting a new home to be found for my new puppy. I know Matthew has communicated the issue with you and has corresponded the solution with me. My initial issue being his aggressive behavior including barking, growling, and snapping at me, and most importantly him having my baby by the neck and furthermore injuring her foot. My secondary issue was expectation of coloring. Perhaps, I wasn't generous enough when considering lighting when I made my selection. It appeared that he was of lighter complexion. Please note, I purchased a new puppy because my Morkie puppy was in desperate need of a furry friend. Seeing as she does still need a friend, and the new puppy is much too aggressive for her (she is now limping), I was willing to do an exchange. Nonetheless, I understand that you do not want the puppy to come back to your facility, and have arranged for the puppy to be placed back on the website for sale.

This is fine with me seeing that I get a full refund (minus shipping cost I assume). If you could take the time to explain to me the process so that I am prepared, via email. I believe "drop ship" was mentioned when speaking with Matthew. Thank you for being understanding and opposite of the negative reviews and reported claims of your company. I will be sure to leave a review that speaks of your willingness to work with me in a time of my misguided error. I look forward to the puppy being placed in a loving home (hopefully with a family to does not have other pets). -- Any good breeder or salesman who contracts with good breeders should be happy to remove a puppy from a home it is not best suited for. Since the two phone calls with Matthew, I have not received a response from Michael or Matthew. I have called Matthew's phone three times. The same phone that he contacted me from. As of now, the puppy has not been re-posted to the website. I am still seeking a full refund. Please, let's resolve this as soon as possible. Thank you, Chloe B.