Complaint Review: Affordable Spa Covers

I wish I had researched or read the reviews online before I had ordered. I ordered a hot tub cover online and this company never contacted me or confirmed my order. I never received an email confirmation. They did not answer my emails or my phone calls. I googled the company and saw almost 300 complaints on the bbb and a number of complaints on Yelp.

I decided to dispute my charge (four weeks had passed and not even one email or call back from the messages I left). After I disputed my charge they  sent me email. They refunded me but held a $150 processing fee for an order that was never processed and production was never started. The website is misleading because it only states a cancellation fee due to starting production.

My order  was four weeks in prior to disputing and they had not started production. The website also states fastest turn around time and the order will only take two weeks. Some people's complaints on bbb and Yelp are still waiting for their cover after eight months. This company is a scam!