Complaint Review: AFNI INC

I recently checked my credit report due to being refused/ turned down on an auto loan and found AFNI, INC. listed as a collection department seeking funds on a seriously past due dept. When I tried to call the phone number listed on their web site to inquire about the dept during the operating hours listed on the same web site, I got a "Please Hold" recording that ran for over an hour playing music and every so often a recording saying " your call is very important to us, please stand by" but all the while, no person picked up on the line. I just wanted to know how I aquired the dept and why I was never notified about it prior to my checking my credit report this time. I had check my credit report 6 months before when I re-fied my home and it was not their, but now it's here to my suprise. After doing a little research on the company, I found that the company is not all that it claims to be. I have filed a dispute with the credit bureau over the account and I hope that will bring this all to a head, though what I have found out about this company troubles me. I have been a victim of ID Theft in the past and I thought this may have been a result of that. What else can I do?

Charles
Hampton, Virginia
U.S.A.