AGD Customs Carlos Jose Diaz Ripoff! Scam! Non-Delivery! Money Hungry! Snellville Georgia
I bought and paid for a set of special-ordered custom automotive tailights on September 8, 2016 for $400. My order number was 10011058 and payment was made via the website www.agdcustoms.com and paid for via PayPal. Delivery of a bulk order from overseas was projected to take around one month. Beginning in November 2016, the business owner Carlos Jose Diaz's excuses and lies started coming...One after another with absolutely no sign of forward progress whatsoever. Time after time, Carlos Jose Diaz refused to refund my money and lied about shipments being lost, held by customs, being inspected for drugs, etc.
Each time, Carlos Jose Diaz would say wait a few more weeks or a month, etc. I feel these suggestions were a deliberate tactic to keep me out of a timeframe to dispute the transaction either with PayPal or the credit card company.
I finally received an Order Cancellation email on July 31, 2017 for the reason of "Unforseen Circumstances". Even after receiving the Order Cancellation email, AGD Customs and Carlos Jose Diaz refused to refund my money!
AGD Customs and Carlos Jose Diaz have ripped off numerous other customers in a similar fashion. The business' Facebook page has 11 1 star reviews out of 12. It is suspected that Carlos gave his business the 1 and only 5 star review.
Since September 8, 2016, my only goal has been to receive the product I bought and paid for or a complete refund for my purchase since AGD Customs and Carlos Jose Diaz have made it clear that my order will never be fulfilled!
4 Updates & Rebuttals
Vic
Mobile,Alabama,
United States
No refund after 3 month. Never received the products.
#5General Comment
Tue, June 19, 2018
I also purchased some products from him and never received it. It's been 3 months since I ordered it. He does not reply my email or Facebook. And now his website has shut down. I'm going to Atlanta area soon and would like to know any information I should know in order to submit my case in the court to get my money back. Any information or tips are appreciated. This is frustrating and I've never intended to come this far. I hope nobody will ever purchase anything from him.
robby
crestview,Afghanistan
Over 9 months later...21 months from order date. No taillights and no refund.
#5Author of original report
Fri, June 15, 2018
I was awarded a judgement in Gwinnett County Magistrate Court when Carlos (AGD Customs business owner) did not show up. I quickly got a Writ of FiFa issued to place a lien on his residence (business address). I should be only days away from getting myself added as a 2nd lienholder on the title of his 2013 Nissan Altima. This should have never come this far...All I wanted from the very beginning was my product or my refund...Also, looks like the business website agdcustoms.com has been inoperable for several weeks now...Maybe he closed up shop for good, possibly keeping other customers' hard-earned product also.
robby
crestview,Afghanistan
4 months after initial report, still no refund or product.
#5Author of original report
Thu, January 11, 2018
Promised a refund with Carlos' next paycheck in mid September 2017. Another lie. Had to take a day off from work today and drive 6.5 hours to finally get this matter resolved in Gwinnett County Magistrate Court. It should have never had to come to this, but at least I will get a hint of resolution. PS, www.agdcustoms.com is still accepting orders for the same taillights I have now been waiting on for over 16 months.
Spoke to Carlos last night
#5Author of original report
Fri, September 15, 2017
Quick update...We spoke at length about things last night on the phone and it sounds like Carlos is trying to make things right...