Complaint Review: Agility van lines

 Agility Van Lines (a moving company) job reference # R3191542 - Expected Move Date 6/23/17 During the whole month of May I was speaking with Alex who assured me that he would be my point of contact throughout the entire moving process, recommended I call him directly if I had any question, and that he'd take care of everything. Well, after I gave my down payment on May 27, 2017 Alex was never heard from again. When I contacted them and put his extension a new name appeared; Vinny, for whom I left multiple messages which were never returned. I finally got to speak with Somer who then became my new sales rep and had no idea what happen to Alex. Next time I spoke with someone it was the owner, Shane, who was confirming my pick up bill and immediately told me I was over my quoted price for 300cf of $1,518. I told him I had mayflower come to my home and measured all my belongings and informed me I was way under 300cf. I also explained to Shane that Alex & I itemized my belongings over the telephone prior to signing the contract and he assured me that I was under the 300cf. I also let Shane know my concerns with Alex no longer handling my case and that I had to find this out on my own. Shane replied "yes we tried to contact you but you never picked up", which is a lie, so I asked what about an email letting me know since we were also corresponding via email but he had nothing to say except that everything will be fine. Shane and I reviewed my entire inventory again and he assured me everything will be good in terms of the 300cf. Next time I spoke with Somer on 6/21/17, another call which I again had to initiate, to make sure the movers were coming and what time they would arrive, she could not give me an answer. She simply said "we will call you". That never happen. I called again all day on 6/22/17 and left multiple messages for Somer but no one returned my call. I ended up speaking with Tinka, I believe her name was, who told me the moving van would arrive 6/23/17 between 1:00 to 3:30pm and to expect a call 1 hour before they would arrive. I packed all my own thing which it states in contract to do (all customers are responsible to pack all boxes and fragile/breakable items) so everything would be ready for them. On 6/23/17 12:30pm I called the company again and asked what happen to the movers? Somer said "Oh they can't come today. No one called you?" I replied "No, that's why I'm calling you." Somer said "They will be there in the morning first stop." I asked her to "please be sure because I have to make it down to Florida for a job". Once the movers showed up, they immediately started pointing at furniture that wouldn't fit in the truck(couch, dresser, 4x2 study desk). So I suggested to load the boxes and see were we are with the available space. Boxes get loaded by two of them as the 3rd person starts questioning my mother-in-law about what my wife & I do for a living. After loading the boxes, the mover in charge said "I don't want you to leave your stuff so what's it worth to you". I told him "whatever cf it takes up which on contract states $4.22 per cf that's what I will pay." But he told me "That's a not how it works" and that my couch was a "bulky item" and it costs an additional $800 although we had included it in the original itemized estimate with Alex and Shane. I decided to leave the couch, the dresser and desk. When I was throwing out the dresser I come outside to find the movers loading my dresser into their truck for themselves, that wouldn't fit for me to take! Even after all that the guy told me its not in the contract but a tip is needed. I gave $140.00 only because I was afraid since I know they had to move my stuff from their truck into another for the long haul to Florida and didn't want them throwing my boxes around. When the truck arrived in FL on 6/29/17 the doors opened and I noticed they used my FRAGILE-labeled flatscreen TV to hold up the other boxes with straps across it! I suspect this was what ultimately broke my TV. A small wooden table was also broken in several places.