Agitantis LLC Dba LeadToRealty.com ripoff dishonest fraudulent billing criminals racketeering thieves Las Vegas Nevada
On March 8, 2007, I received a phone call from Gus from Lead To Realty, informing me I had completed an email survey. He was calling to sell me real estate leads. We dicussed my answers from the survey. He asked me what was most important for me as it pertained to a lead company. I told him, no minimum requirements. He stated several times, that I could purchase one (1) lead from Lead To Realty.
I specifically asked him how was the lead information verified and if their system was setup to only send me potential homebuyers that were purchasing over $200,000 in the counties I designated. He stated yes. He then informed me that since someone had contacted me last year regarding the service, he would honor the last year price of $29.95 and I would be charged $29.95 for my one lead.
I subsequently received a total of 5 leads that evening. I contacted the company on the morning of March 9, 07 and informed them that I had received additional leads even though I only purchased 1 lead. Customer service informed me that, was not possible since they had a 5 lead minimum. I told them that I had no knowledge of a 5 lead minimum and that the sales person had sold me 1 lead for $29.95 My transaction was done completely over the phone. I then informed them that their salesperson had committed fraud and had at no time mentioned a 5 lead minimum.
I was subsequently charged $39.95 five times, as 5 separate transactions. $199.75 is the total, at no point and time did I ever discuss or authorize a transaction of $199.75.
The one lead I called on, was not what I asked for. I was told that my one lead would be for a buyer in the price range of $200,000+ The buyer was only in the price range of $130,000.
Had the sales person mentioned a charge of $199.75 I would have never purchased their service. They are now saying it was a miscommunication between myself and the salesperson. There was no miscommunication. I know what I purchased and what the salesperson offered to me. The sales person (Gus) told me that I was purchasing one (1) lead and I would only be charged a one time fee of $29.95. I made him repeat everything back to me. This was not a miscommunication. This fraud was done intentionally.
The sales person knew he was committing fraud. Gus you are a thief and you deserve to be in prison. Once the company has your credit card information, they just charge whatever they want. Their custome service is a joke. I was told that I would receive an email confirmation of my transaction. I did receive an email telling me to log into thier website. Seeing as how, I conducted this transaction over the phone, I did not have a website account. I am 100% sure that Gus didn't want me to go to the website until he had stolen my money.
Once the company has stolen your money out of your account, they attempt to tell you that it was a miscommunication. The company is now refusing to refund me my money.
Marvette
lithonia, Georgia
U.S.A.
1 Updates & Rebuttals
Amber Davis
Seattle,Washington,
USA
Response from LeadToRealty
#2UPDATE Employee
Mon, January 11, 2010
While some time has gone by since Marvette posted this complaint, I'd still like to address these issues since during that time LeadToRealty has been growing, thriving and adjusting our services to ensure we have content customers.
Gus is one of our most trusted and reliable sales agents. He's been working at LeadToRealty for over 4 years and he has signed up hundreds of happy customers who are long-term clients to this day. Since I personally did not speak with Marvette I don't know the exact misunderstanding that took place. What I can clarify are our actual terms and conditions:
- LeadToRealty does have a 5 lead minimum (agents request to have at least 5 leads sent to them per month) but most agents see the best results when they commit to 10 or more leads each month.
- We have a pay-as-you-go service, which means that we only charge an agent's credit card when we send a lead to them in real time.
- LeadToRealty does not provide refunds: instead we send lead replacements. This means that we send an additional opportunity to our agents, which could result in a sale that will be far more valuable than a credit card refund.
- Our lead prices have changed over the years to reflect the current market rates. Please contact us for a personal quote to make sure that we give you the best price available.
- We do not offer price filters for the price range a lead is interested in, however we always verify that their request is reasonable for their local market.
- Leads have pro-actively requested assistance from a real estate agent on one of our landing pages. In addition to verifying price ranges once a lead fills out our request form, we also check their contact information both via automatic processes and by making personal phone calls.
- When agents sign up with LeadToRealty they will receive a personal Agent Panel account where they can log into our intranet and update their personal preference, areas of interest and billing information. We also have a convenient customer relationship management tool that can be used to track lead success.
It's too bad that Marvette only called one of the leads she received, since most agents see at least a 10% conversion rate (and many will have conversion rates of 20% and higher!). Lead Generation does take a little patience, however, since it can take a month or two to for a new customer to close their first sale. Marvette really didn't give the service a sufficient amount of time in order to see the results that make our customers happy.
While Marvette's experience is regrettable, we have a database of success stories from happy customers on our LeadToRealty Testimonials site, here: http://www.leadtorealty.com/testimonials.php
Amber Davis
Marketing Director
Agitantis LLC dba LeadToRealty.com