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  • Report:  #1250031

Complaint Review: AGKITS

AGKITS Horrible customer service and shipping Liverpool ny

  • Reported By:
    jen gragg — tecumseh Michigan USA
  • Submitted:
    Fri, August 21, 2015
  • Updated:
    Tue, September 29, 2015

I recently placed an order with agkits online.  I entered my info and emailed them several times because i needed this item by Friday.  I never got a email back.  Which whatever it didn't matter because they sent me a generic email with my tracking and it would be delivered on time.  I keep check ups all day and this shows up on my tracking.

 

Exception: Action Required   The apartment number is either missing or incorrect. This may delay delivery. We're attempting to update the address.

 

I call UPS and ask them what is going on and they said the company didn't put an apartment on the address.  Totally pissed by now because now i won't get it till monday  I call the AGKits and they said i didn't enter my apartment number .  Below is my order confirmation from them.

I see an apartment number and I am sure you do too.   Now i have to go buy the dam part which is more money at the John Deere dealer so i can have it today.  The lady I spoke to was rude and basically said it was my fault and there was nothing they could do.  And that PJ handles the orders and he was at lunch and he would call me back.  Well Guess what i still do not have a return call from this mysterious PJ But you can be sure I will never order from them again and I will let all my friends and family know also.

 

 



On Tuesday, August 18, 2015 8:15 AM, Agkits Team <noreply@agkits.com> wrote:


Agkits.com Order Confirmation

Thank you for your order, jennifer gragg.
Your order number is: 24356
Date of order: 8/18/2015 8:15 AM
Shipping Method: UPS Ground
Payment Method: Credit card payment

Ship To

jennifer gragg
(((Redacted)))
Tecumseh, MI (((Redacted)))
United States
Phone:

Bill To

jennifer gragg
(((Redacted)))
Tecumseh, MI (((Redacted)))
United States
Phone:

Product Information

Product NamePart No.QuantityItem PriceTotal Price
John Deere Combine Belts - Q-Power Belts - H75816
HTH75816 1 $83.45 $83.45
$83.45
$13.38
$0.00

$96.83


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Return Policy
Parts must be returned within 30 days. Make sure when the parts arrive that they are all correct. Even if it is a project repair and you may not be getting to it for a few months, it is important to check them. We cannot return parts to our suppliers after 30 days. You will also need a RGA Number (Returned Goods Authorization). Be sure to contact us before you return any product. For more info visit www.agkits.com/returns.aspx
Syracuse Crank & Machine Inc. 106 Luther Ave Liverpool NY 13088
If you have questions on your order please call 1-800-437-3609 - fax: 315-475-9708 - email: sales.agkits@gmail.com

1 Updates & Rebuttals


AGKITS

Liverpool,
New York,
USA

Agkits customer service

#2UPDATE Employee

Tue, September 29, 2015

Dear Jennifer,

Our records show that we spoke with you regarding this issue.  We apologized for the delay.  The belt had to come from one of our vendors.  We checked our purchase order and your apartment was placed on the order. Our vendor's warehouse did not place your apartment number on the order, again we apologized as we unfortunately do not have control over what they do.  I do remember you being upset and did everything we could to try to difuse the situation.  PJ also called you back and left a message per the notes on your account. Your order was placed on 8/18. We cannot guarantee a couple day shipment unless the customer pays for NDA or 2nd day which should have been selected if you wished a guarantee by Friday. All tracking numbers are placed in the system which you did receive.  Again we apologize for any inconvenience and we hope the belt worked out for you.

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