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AGKITS Horrible customer service and shipping Liverpool ny
I recently placed an order with agkits online. I entered my info and emailed them several times because i needed this item by Friday. I never got a email back. Which whatever it didn't matter because they sent me a generic email with my tracking and it would be delivered on time. I keep check ups all day and this shows up on my tracking.
Exception: Action Required The apartment number is either missing or incorrect. This may delay delivery. We're attempting to update the address.
I call UPS and ask them what is going on and they said the company didn't put an apartment on the address. Totally pissed by now because now i won't get it till monday I call the AGKits and they said i didn't enter my apartment number . Below is my order confirmation from them.
I see an apartment number and I am sure you do too. Now i have to go buy the dam part which is more money at the John Deere dealer so i can have it today. The lady I spoke to was rude and basically said it was my fault and there was nothing they could do. And that PJ handles the orders and he was at lunch and he would call me back. Well Guess what i still do not have a return call from this mysterious PJ But you can be sure I will never order from them again and I will let all my friends and family know also.
1 Updates & Rebuttals
AGKITS
Liverpool,New York,
USA
Agkits customer service
#2UPDATE Employee
Tue, September 29, 2015
Dear Jennifer,
Our records show that we spoke with you regarding this issue. We apologized for the delay. The belt had to come from one of our vendors. We checked our purchase order and your apartment was placed on the order. Our vendor's warehouse did not place your apartment number on the order, again we apologized as we unfortunately do not have control over what they do. I do remember you being upset and did everything we could to try to difuse the situation. PJ also called you back and left a message per the notes on your account. Your order was placed on 8/18. We cannot guarantee a couple day shipment unless the customer pays for NDA or 2nd day which should have been selected if you wished a guarantee by Friday. All tracking numbers are placed in the system which you did receive. Again we apologize for any inconvenience and we hope the belt worked out for you.