Complaint Review: Aguila Insurance Agency

Watch our for this insurance company. I purchased a vehicle from (and watch this car company also) DriveTime in Novemeber. They at Drivetime, since I didnt have insurance sent me to Aguila Insurance Agency. I paid my premiums. In January my car was stolen. Ill make this short. When I filed the claim with the insurance company it wasnt until late Feburary that I received the money to repair the stolen damaged vehicle.

And I really wonder if then if I would have gotten my money if I hadnt retained a lawyer. On top of that when I called there underwriting company they said that Aguila had not done business with them for several months. When i called the dealership they told me that they were no longer using the company either because "they proved to be a bad risk". And the insurance company would not deduct the 500 deductible, nor would they reimburse me the attorney fees. And the owner Barbara Aguila would not even give me an apology.

As far as it goes with Drive Time all they wanted was there money. They didnt care about my situation and till this day have not try to appease me what so ever. So I say when dealing with insurance companies be sure to only deal with reputable companies. I believe these folks are using the money to take care of thier personal expenses, and crosses their fingers that no on will have to file a claim. As of this date they are still in business. And I intend to eventually file suit against them for my deductible, and attorney fees.

Sandra
Dallas, Texas
U.S.A.