Complaint Review: AHS (American Home Shield)

We paid the premium on the AHS "home shield" insurance for 3 years. When our water heater broke (flooding the basement), they refused to pay for a replacement. First they couldn't find a service company to come to the house and they gave us permission to find our own company. The company we called came and replaced the water heater.

Then AHS said they were not granted permission to replace the water heater by them so they wouldn't re-imburse us. The also said that not having hot water in a home was not urgent ! This way they get out of replacing home equipment seemed like a TOTALY scripted scam. They pre-planned the whole chain of events to get us to replace the water heater and then say "we didn't give you permission" !

Avoid AHS at ALL costs....a total waste of money. Also a year earlier they sent out a plumber to fix a toilet wax ring. The incompatent plumber caused over $5000 damage to our home !!!

Donald
Albuquerque, New Mexico
U.S.A.