Complaint Review: AIG Insurance

I have been trying for a month now to get my money from AIG. All I want to do is roll it out and over to another company. I have called four times, each time they send me paper work to completed, but each time the story changes. I just got off the phone with them, they put me on hold and never came back... Since I have been talking to them my account lost over $30,000 and they still will not send me my money. Looks as though, one of their executives used it for a facial in CA? I even asked that they liquidate my account and send me the check...they won't do that either, they say the Fed Govn won't allow them? I want my money, I want it now!

Ceecee
Bolton, Massachusetts
U.S.A.