AIG Travel Travel Guard Denied valid claim Stevens Point Wisconsin
I booked a flight for wife and I from Kunming China to Chiang Mai Thailand in September with return flight from Chiang Mai to Kunming on 10/3. The purpose of trip was tourism. I purchased the Travel Guard flight insurance from the link on the orbitz web site. In Thailand, my wife had to see a dentist who wanted to do surgery.
The surgery was delayed until Oct 3, the date of our scheduled return flight to Kunming. I changed the flight, having to pay an additional 600 usd and filed a claim with Travel Guard/AIG. They made every excuse not to honor the claim, first lying and saying that the trip's purpose was to see the dentist.
When I proved this false, they said they only honor claims when the illness in unexpected. Of course, my wife's toothache was not expected. This is a rip off scam company. Nobody should ever purchase this insurance.