Complaint Review: AIL--App Info Labs LLC

After trying to get to Microsoft with a technical issue, this company leads me to believe they were acting in part for Microsoft since I was on the Microsoft site.  After helping me with the issue, they talked me into buying  3 years protection with McAfee and 3 years of tech support 24/7.  This for the cost of $400. 

After a couple of months service, they started pressuring me into buying additional products for my computer to run smoothly.  I finally drew the line and told them I didn't want their high handed pressure every time I contacted them.  I asked for a refund of some of the money I had paid them because I didn't want their services and high handedness.  They told me to go to my bank and have the money charged back to my account.  My bank said they couldn't do that. 

I relayed the message to "Roger" at a phone number I was given as his own number.  He consulted for several minutes with his accounting people, he said, and they were to issue a check to me and I should have it in a couple of weeks.  After a couple of weeks with no check, I tried calling the number I was given, which was disconnected.  The service number for computer help had also been disconnected.  Lesson learned--DO NOT GET INVOLVED WITH ANYONE OVER THE INTERNET FOR HELP.

AIL IS, IN MY OPINION, A RIP OFF OF THE ELDERLY.  This is a hurtful lesson for a person on a fixed income.  Beware AIL stinks.  They broke our "contract" by disconnecting ways to get their service.