Back on
Friday, October 11, 2013, I went from
Toronto, Ontario Canada to
Caracas, Venezuela with
Two (2) Pieces Of Luggage, however, one of the pieces of luggage did
NOT make it all the way to my destination and when I arrived in
Caracas, Venezuela back on
Saturday, October 12, 2013, that is when I learned that I only have
One (1) Piece Of Luggage with me instead of
Two (2).
When I arrived in
Caracas, I did fill out an
Air Canada Damaged Baggage/Lost Property Report. Furthermore, when I arrived at the place that I was staying at out in
Maracay, Venezuela back on
Saturday, October 12, 2013, I also contacted their
1-888-689-2247 phone number to
File A Claim and received
File Number: CCSAC 12897.
During the conversation with the
1-888-689-2247 phone number that I called to file the claim, I was also told to go on to the website and file the
Air Canada Baggage Declaration Form which clearly states on their website that it must be
Completed And Sent In Within 21 Days From Your Arrival Date [and in this case, I had it processed by the
United States Postal Service within
21 Days back on
Thursday, November 1st, 2016 which is within the
21 Days according to the
United States Postal Service Stamp indicated on my receipt] and
NOT within the
Seven (7) Days As Indicated In Their Response Letter Of Decline dated on
Thursday, November 14, 2013 which came back from
Oge Ogbechie, Baggage Claims Specialist.
After receiving the
Bogus Lying Decline Letter from
Oge Ogbechie, Baggage Claims Specialist, I immediately contacted
Ms. Yvette Poch, Executive Assistant To Mr. Calin Rovinescu, President And Chief Executive Officer at:
(514) 422-5855
and/or [
yvette.poch at aircanada.ca] who told me to resubmit my paperwork back to
Oge Ogbechie for reconsideration in which I did back on
Saturday, November 23, 2013.
The News Only Gets Worst: Back on
Tuesday, November 26, 2013, I received another response letter this time coming from
Ms. Natalie Brisebois, General Manager - Baggage Claims and in her letter she makes constant excuses to find
Fictitious and
Untrue,
Illegitimate Reasons of
Why I Do Not Deserve To Get Reimbursed For My Stolen Articles From My Luggage. For example, she states that the 21 day time limit does
NOT count towards my
Missing and/or
Stolen Luggage and/or
Articles from
Inside Of My Luggage and that I was supposed to make a
Claim In Writing Within Seven (7) Days Which Was NEVER Told To Me Until After I Had Filed My Claims Within The (21) Days From The Date Of My Arrival As Explained Earlier On In My Negative Review.
Please
NOTE: I beg to differ on that, however, I did
Make A Claim Over The Phone In Less Than Seven (7) Days and was
Even Given The File Number of:
CCSAC 12897 as mentioned earlier.
Basically this company is
Too Cheap and
Selfish To Take Care Of Their Customers and if this would have been with
Any American Airline Company, I Would Have
NEVER Been Mistreated And Abused in the
Low Class, Deceiving Manner That I Already Had Been Through With Air Canada.
Since they have
Refused To Legitimately And Honestly Reimburse Me For My Small Losses which are only for
$500.00, I have already
Filed A Small Claims Lawsuit Against Them and will see them in the
Los Angeles Superior Court on
Wednesday, October 5th, 2016.
I Will Never Use Air Canada's Services Again And Neither Should You!
Thank you for Nothing!
Sincerely yours,
Howard Paul Shore
Angry And Upset Air Canada Former Customer
/HPS