I ordered from Air plants 4U a few times never doing my research on the company first.... if I did I am sure I never would have! It seems the common deminator in all reviews are about charming John, the representative of the company.
I emailed the general email yesterday to inform them that the plants I received were about 40 percent brown and dying. I wanted to ensure this was a fluke and that something could be done to not have it happen again. I am a business owner as well so as youll see below I didnt ask for anything not even an exchange, just peace of mind and maybe an understadngin reply.... Boy was I wrong!!
You will want to read from the bottom up. DONT BUY FROM RUDE JOHN see all the reviews first or be prepared for dead plants!
Dear Jordan
Wow! We just told you the facts. "As we knew" is not condescending!! We are not being pompous. We were just trying to educate you. We happen to be experts in our field and obviously you know nothing about tillandsia. There is no evidence presented that merits an exception and that is a fact. If you do not believe that, it is your problem. You think that if you send us a picture of some dead leaves that that proves the plant is dying or unheathy. Well, that is not botanically accurate. I suppose you thought you were going to get free plants for sending photos that do not provide evidence of anything unusual. If you can not accept facts as facts, we do not want you as a customer, sorry. No, we will not be scammed. We certainly do not need your judgements or opinions and we do not appreciate abusive emails. We will not receive any further communications from you. Thank you.
Air Plants 4U
From: jordan
To: Air Plants 4U <info@airplants4u.com>
Sent: Thursday, October 9, 2014 2:32 PM
Subject: Re: Airplants4u Order Confirmation
Your condescending email "as we knew" doesn't sit well with me. I am simply asking and showing you. I don't need a refund I just won't order from you again. I am sure sometimes there are exceptions to things as I am a business owner too... Acting all knowing and pompous are not charastics of a business I choose to spend my money at. You may want to change the way you address your paying customers on the future
Jordan
On Oct 9, 2014, at 2:29 PM, Air Plants 4U <info@airplants4u.com> wrote:
Hi Jordan,
We see no evidence of unhealthy plants. As we knew, you did received very high quality plants. If you are concerned about some dead leaves at the base, this is completely normal and natural. As in all plants, old leaves die at the base over time. The Xerographica can be 5 - 10 years old. Because a plant has some old dead leaves does not mean that it is unhealthy or dying. If new leaves were dying, I would be concerned. Normally, people do not display their plants butt side up. Dead leaves may be pulled off. Here is how to groom a tillandsia <
http://www.airplant.com/grooming.html>. If you do not like the plants, please return them for a refund right away.
Regards, John
From: jordan
To: Air Plants 4U <info@airplants4u.com>
Sent: Thursday, October 9, 2014 12:38 PM
Subject: Re: Airplants4u Order Confirmation
Here are a few photos I already had cut a bunch of the dead off before k took these but I hope this helps
Jordan Ruemler,
Marketing Director
(708) 846-6409
On Oct 9, 2014, at 7:58 AM, Air Plants 4U <info@airplants4u.com> wrote:
Hi Jordan,
Please send photos.
What we do know is that our plants are the freshest in the industry bar non and our quality is unsurpassed. If there is a problem it is absolutely not our fault. Please be aware that these plants nor the box must not be placed in direct sun or exposed to toxic fumes. Please follow the instructions on this page <
http://www.airplants4u.com/TillandsiaCare.html>. The plants were only in the box two days so damage would be highly unusual. We do not ship poor quality plants so remove that thought. Please send photos so we can try and determine what the cause of damage is.
Regards, John
From: jordan
To: info@airplants4u.com
Sent: Thursday, October 9, 2014 4:13 AM
Subject: RE: Airplants4u Order Confirmation
John,
I just received my plants and this is the 2nd time that they haven't been in great condition. The first time there were 2 small ones that died with in a week but they were about 5 dollars so I didn't think too much about it. This time one small one the largest one and 3 medium ones are in very poor quality. About 40 percent of the large one is all the way brown and dying. I want to see what you can do to correct this so I may continue to order. Please let me know how we can rectify this. Thank you!
Date: Tue, 30 Sep 2014 01:00:28 -0700
From: orders@airplants4u.com
Subject: Airplants4u Order Confirmati
DEAR CUSTOMER,
Thank you for your order of our world renowned high quality products. When you completed your order, you were sent a Paypal Checkout Receipt (please keep this as it is a confirmation of your payment). Your purchase has been automatically entered into our record keeping system.....we have received your order. Please check the shipping address and inform us if it is not correct..
We will ship by USPS Priority Mail as soon as possible. Order preparation may take 4 to 5 business days. We can not estimate the exact shipping day. When shipped, you will receive notice from Paypal Shipping with your tracking number. Shipping time is about 2 business days to most locations, so you can expect delivery within about 7 - 8 business days after ordering.
Your order will be delayed during blizzads and may be delayed when temps are below the upper 20sF. In some cases, a heat pack may be used.
International orders shipped without a phyto-sanitary certificate are shipped at your risk and subject to the laws of your nation. By purchasing without fulfilling the requirements of your government, you are assuming all risk.
We welcome questions about tillandsia. Our Customer Service email address is:
< info@airplants4u.com >. We do not maintain a customer phone desk or phone order desk. All business is conducted by the internet or email.
Additional information can be found on this page of our website <
http://airplants4u.com/ORDER.html>.
We sincerely appreciate your business. Best Regards, John
From: jordan via PayPal <member@paypal.com>
To: Airplants4U <john@airplants4u.com>
Sent: Monday, September 29, 2014 10:10 AM
Subject: Payment received from
Hello Airplants4U,
You received a payment of $61.35 USD from (jkruemler@live.com). To see all the transaction details, please log into your PayPal account. It may take a few moments for this transaction to appear in your account.
Buyer information
jordan ruemler
jkruemler@live.com |
Instructions from buyer
None provided |
Ship-to address - Confirmed
jordan ruemler
8180 E Shea blvd #1085
Scottsdale, AZ 85260
United States |
Shipping method
Priority |
| Description |
Unit price |
Qty |
Amount |
| Tillandsia Xerographica 7" - 10" |
$20.99 USD |
1 |
$20.99 USD |
|
| Tillandsia Stricta In Pink Murex Shell |
$4.00 USD |
1 |
$4.00 USD |
|
Tillandsia Bandensis
Item #: 0001 |
$3.60 USD |
1 |
$3.60 USD |
|
| Tillandsia Butzii 7" - 10" |
$2.37 USD |
1 |
$2.37 USD |
|
| Tillandsia Capitata v Balbisiana |
$8.60 USD |
1 |
$8.60 USD |
|
| Filifolia 2- 3" |
$2.85 USD |
1 |
$2.85 USD |
|
| Tillandsia Incarnata |
$5.40 USD |
1 |
$5.40 USD |
|
| Tillandsia Juncea 7" - 10" |
$1.99 USD |
1 |
$1.99 USD |
|
| Tillandsia Aeranthos Mini Purple |
$3.60 USD |
1 |
$3.60 USD |
|
| Subtotal: |
$53.40 USD |
| Shipping and handling: |
$7.95 USD |
| Total: |
$61.35 USD |
|
Receipt No: 0214-3163-3940-7951Please keep this number for future reference, as your customer doesn't have a PayPal Transaction ID for this payment.
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