AirAsia AirAsia Phillipines, AirAsia Indonesia, AirAsia Singapore, AirAsia Thailand, etc. Erroneous debit card charges.
On June 8th I booked a flight from Phnom Penh, Cambodia to Bengaluru, India for $178.81 and added baggage fees of $28 for a total of $206.81. Airasia processed a charge to my debit card of $218.81, including a fraudulent charge of $12 with no authorization, notification without affording me any method for recourse.
I did not receive a receipt of any kind from the airline, only my booking confirmation which does not show any amounts paid. Upon discovering the overcharge to my account per my bank, I attempted to contact the airline but there isn't a telephone# listed.
I tried the automated sytem to no avail and emailed the customer service email address, custsupport@airasia.com.
I received a generic-automated email response telling me to use their automated system, AVA, to answer any questions. It is a generic system and will not respond to any questions concerning fraudulent charges, overcharges, refunds of overcharges, disputes,...etc. It appears this airline is a predator and relies on fraud, deceit and theft to take advantage of consumers!