Airbnb Illegal Rental-False advertising by host Venice CA
I booked an Airbnb in Venice, CA for 6 days at around $900.
The photos on the site had a rooftop for visitors to use. I reconfirmed the accomodation the day before.
When I reconfirmed Zachary said that the rooftop was no longer available. I told him that was 90% of
the reason I booked it. When I arrived at the apt. I was told that if I saw anyone in the hallway I was to tell
them I was the host's (Zachary's) uncle. I said why would I do that? He did not answer however it became apparent that this was an illegal rental. I was supposed to stay August 15-21 then I cut my stay to 2 days August 15-17 and Airbnb told me I would be charged for 2 days. They charged me over $600 for 2 days. I left the same day of arrival and let Airbnb know about the fact that the place was filthy and that the loud rap music coming through the walls in the afternoon was unacceptable. Total misrepresentation. I had to find a hotel for 2 days while I found another place. I asked for my money back from Airbnb and they ended my "chat" session. I asked for the money back from Zachary and he laughed. I am still waiting for Airbnb to respond however it most likely will never happen. The host should be booted from the program for the disgusting accomodation and I should be fully refunded by Airbnb.