Complaint Review: AirBnB - Tucson Hacienda

AirBnB - Tucson Hacienda - 6981 N. Ozone Road, Tucson, AZ Do not rent from Brenden or Kasha on the AirBnB website or any other website for that matter. Brenden is an absolute scam artist. In early June, I reserved a 5-6 bedroom home in the Catalina Foothills. Our plans were to surprise our oldest son with a vacation to the city where he was born.

I paid approximately $1700.00 down. According to all the fine print, I had until July 15, 2020 to cancel and get a 50% refund. The property owner and AirBnB are only agreeing to refund $94.00! I canceled in late June due to the Big Horn wild fires. Parts of the Catalina Foothills are under a mandatory evacuation. Also, Tucson has been hit hard by a second round of Covid 19.

Both of my children have underlying health conditions and their pediatrician urged us not to travel to AZ at this time. I tried disputing this with AirBnB but their asking for medical documentation. I am not about to share my children’s confidential/protected health information with AirBnB because the homeowner is refusing to honor his own refund policy.

Brenden was very responsive to my messages before booking. Now that I’ve canceled and I’m demanding a full refund, he’s a lot less responsive. DO NOT DO BUSINESS WITH THIS GUY! He’s an absolute crook. I’m not sure how he looks at himself in the mirror. I bet even his own parents are very ashamed. We are now left with no option but to turn things over to our attorney.