Airbnb Failed to follow own written refund policy . San Francisco California
Hello , I am writing you as I need help or a direction on where to go for help. Me and my wife booked a trip through Airbnb on 3/1/2020 for travel to Australia on 6/3/2020 through 6/10/2020. Late April when covid was at its peak , Australia closed its borders to tourists , and our airline canceled the return flight . On 4/30/2020 we were forced to cancel the place through Airbnb due the above mentioned .
On Airbnb website , they outline their Covid refund policy as "reservations made on or before 3/14/2020 , with a check in date between 3/14/2020 and 6/30/2020, May cancel before checkin. This means guests who cancel under the policy will receive a full cash refund.” They are refusing to refund us , except $10.71 , out the $347.31 we paid out . This is absolutely unjust and it goes against their posted refund policy . Can you guys help, or can you direct me to somewhere that can?