Airvoice Wireless Airvoice Unlimited Scam, Rip-off, Prepaid Wireless, Unlimited Internet
I am writing this report because of the misleading information that Airvoice Wireless has told the whole world. Airvoice Wireless have advertised a unlimited package which includes unlimited talk and text. I was told by this company that no matter how much I talk and text, it would be free. However, this company has cut my service off and my wife service, after having service with them for two months. They told me that I have used over 2000 minutes in the past two months and it is over the expected amount for an average customer. I told them that if it is unlimited, it shouldn't matter how much I use on a monthly basis. It clearly says on the website that it was unlimited. They told me to look in the terms and conditions and it reads as follow: Excessive Usage: Airvoice Wireless LLC reserves the right to cancel any account that has abnormally high amounts of usage. Excessive usage is based off of the comparison to the average customer, who uses between 1,500-2,000 minutes in a 30 day period. Any accounts with unreasonable or excessive usage may be cancelled upon Airvoices discretion.
4 Updates & Rebuttals
Bigjack
Ripley,Mississippi,
U.S.A.
Wrong Wording for sure
#5REBUTTAL Owner of company
Fri, February 05, 2016
I agree with you on the way Airvoice and a;most all prepaid carriers word their ads. If you say "unlimited" it should mean what it means. Also like most food places that say all you can eat, if you can eat it tyhen you should eat as long as you can stand it.
The idea is most people will not really eat as much as they think they will when they get the all you can plate. So, in the end it works out for the business. A person may buy an unlimted talk plan because they just don't want to pay extra if they talk over a minute plan. Say you have 250 minutes which is more than the unlimted plan. Then you only have a habit of using 400-500. This way AV makes more off that customer. In the end it works out because only a few will talk 2000 minutes anyway.
On the talking part they should let it ride. On the data plan I'm not sure but to send 1500+ text a day has to be commercial. To use a huge amount of data is abusing so label it for home use only. Instead of cutting it off alert the customer that they are slipping into commercial territory. Some people would turn on a movie and go to sleep letting it play all night long because it's unlimited.
So to sum it up..Yes AV needs to re-word the plan and people who use the service need to respect others. Instead of cutting you off AV should warn the customer of a possible upcharge. Since neither is going to happen then tyhe only thing left to do is calulate the amount of money taken in verses the amount going out and keep the price the same and shut up or raise your prices!
globalcritic
USADon't Lie About the Words You Use
#5Consumer Comment
Mon, May 09, 2011
"Unlimited" means just that. If it's not an unlimited plan, use an honest and correct word. The dictionary is full of words that can accurately describe the plan. Further, this is capitalism, not socialism. A company's consumer has no obligation to any other of the company's consumers. It's a shame that Americans are being raised to think that a business transaction contains collectivist obligations.
The top review was sufficient to convince me to avoid AirVoice Wireless.
Abeyjwt1313
United States of AmericaAirvoice Wireless Services
#5Consumer Comment
Sun, January 02, 2011
I also have airvoice wireless and i have their 40 dollar plan, and i use my phone to the max. i send and recieve about 2000 to 3000 texts a day, they havent done anything to me. + it does say it when u call them, while u wait for a customer service rep it goes from music to " Airvoice Wireless reserves the right to Turn off any phone that uses too much or something like that. they arent decieving if they say it.
Jreyes
Burlington,Vermont,
United States of America
This guy is missing his marbles
#5Consumer Comment
Mon, December 20, 2010
I have had Airvoice for several years now and use my unlimited ($39.95) phone all the time. When you abuse something good you ruin it for everyone. The poster must have the phone screwed to his ear all day long being a typical inconsiderate type who jams up the network for everyone, and causes near wrecks on the interstate due to inattentive driving. STOP ABUSING AIRVOICE YOU IDIOT!
Janet
Satisfied Airvoice Customer