Two months ago we purchased a software program for our Salon. The company has promised a lot and has not followed thru with the technical service we were promised and the system is not working correctly. Every time we contact the company for assistance, we are treated disrespectfully and with an attitude from the Owner! We have been belittled, and told we have no clue of what we are doing!
We asked to send everything back for a full refund so we can take our business elsewhere and they are telling us they do not do refunds and if we don't like them then too bad.
I have contacted the better business bureau in Houston Texas where the company is and am wondering if there is anything that you can do to help us recover almost $1,000 of our money.
We purchased this program to help us in our daily work and it has caused us stress beyond belief and now we are told we are out of our hard earned money.
Please let me know if you can help. The other day we called to cancel our contract, they locked our files we cannot get into them. The owner called me on salon and was threating and harrassing me, then he call my cell and called me a w***e.
Today he has put FALSE comments about us and our work on web pages giving us bad reviews that are distasteful and rude.
5 Updates & Rebuttals
nothappy
rancho cucamonga,California,
USA
NEW NAME AND ADDRESS... SAME BUSINESS
#6Author of original report
Tue, October 13, 2009
12000 Westheimer
Houston , TX 77079
United States
Phone: (281) 206-9645
nothappy
rancho cucamonga,California,
USA
~PACKAGE REFUSED~
#6
Fri, September 18, 2009
Tracking results provided by UPS: 09/18/2009 12:56 P.M. ET
ok well as you can all see after several attempts to deliver this package containing EVERYTHING they ever sent us~ they REFUSED IT!!
Since sending this we have received more negative reviews which are now on file.
nothappy
rancho cucamonga,California,
USA
NEVER given Option to send back
#6
Sat, September 05, 2009
When i spoke to our sales rep when we cancelled, she informed me that we could not send the hardware back for any refund. We are excersising our rights to send back- as stated in THEIR rebuttal- and sending back all equiptment for a refund less stock fee.
i will post results...
Aknaf Software Inc.
USACustomer Owes Money
#6
Thu, September 03, 2009
This customer owes company $805.50 for payment plan for system. Since this customer is on a payment plan periodically license codes must be entered for the software to work. This customer does not want to make additional payments so the software will not work until she does. The customer had 30 days to return hardware and software for a refund less shipping and handling fees the customer did not. The customer still has the option to return software and discontinue payment plan the customer has not returned anything.
During the 2 months in question the customer called over 30 times and we have recorded toll free calls in the excess of 200 minutes where we helped the customer with technical support. Our average customer needs less than 30 minutes of technial support in the first 90 days. Our service techicians are polite and cordial this customer was not polite she was rude.
Our technical support team had conflicting reports on problems from this customer and determined that the customer was not login into software correctly. When told of the problem customer refused to aknowledge the mistake. We modified program for customer to trap her mistake and updated the customer. Since update no more problems was reported by the customer. This customer asked to be refunded for software but wanted to keep software and use it without paying the balanced owed.
This customer filed this report to get her money refunded without returning expensive hardware and wanted to keep software.
Customers account is being forwarded to a collection agency and will be reported to the Better Business Bureau
Aknaf Software Inc.
USACustomer Owes Money
#6
Thu, September 03, 2009
This person or salon that is filing a complaint owes this company $805.50 for software and hardware that was delivered to their business. The software needs a license code to continue to work, since the customer refuses to pay balance and or make minimum payments no license codes can be generated.
We offered them the option to return software and discontinue payments but the customer refused and wanted to keep software and software manual. The customer has not returned hardware for a refund. The customer could have returned hardware for a refund less shipping and restocking fees with in 30 days of purchase but the customer did not return hardware or software. We have over 289 minutes of recorded of toll free technical support that was given to the customer over the course of 2 months. When we gave them technical support we received conflicting accounts of problems from different users, if the reports where not conflicting technical support issues could have been solved in a more timely manner. No one from this company called her cell phone and called her any names.
Customer still owes balance and will be sent to collection agency.