Alamo Car Rental Lisbon Portugal Alamo insurance extortion Corp office not shown on website Nationwide
Reserved rental car at Lisbon, Portugal airport. Cost for 18 days: about $300. Pre-purchased collision, etc insurance policy from Allianz at time of rental - as suggested on line.
Arrived. Would not accept policy - stated that we had to purchase theirs for $1200 !!!!! ($70 per day???), or put a $3,000 hold on our credit card. Went to another agency in airport and luckily found a car. RIP OFF.
robynandsteve@gmail.com
2 Updates & Rebuttals
Happy to do it
#3Author of original report
Tue, October 24, 2017
However - please be advised - the location is the Alamo/Enterprise office in the Lisbon, Portugal airport. We have no contract, because we refused to be extorted, and therefore refused to rent the car and went to another car rental that accepted our insurance policy (as they all - except you - do). Gold Car Rental - also in the airport.
Arielle
Hobe Sound, Florida
Alamo Rent A Car
St. Louis,Missouri,
USA
Alamo Cares
#3UPDATE Employee
Tue, October 24, 2017
Stephen,
We’ve noted your comments and would like to have the opportunity to look into this for you. Please send us a detailed email to ehiescalationscc@mailca.custhelp.com include the exact rental location, your contact telephone number, your claims, rental agreement or reservation numbers and any further information regarding your experience with us.
We look forward to hearing from you.
Regards,
Carol H.
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