Alamo/National/PurCo are ripping off customers by overcharging them for repairs. But that is only part of the story. Read on... Jackson Hole Arpt, Wyoming
When I returned a car there was a barely visible 2 millimeter chip on the windshield that cost $50 to repair, but Alamo/PurCo
charged me $330 for the total windshield replacement. Why? Because, I was told, determining the kind of repair that should be
done is up to them and not to me. Fine, I agreed to pay the $330 and asked for invoice or a bill from auto shop
that would confirm the windshield was replaced. They sent me a copy of estimate from a local shop that said the windshield
replacement would cost $330. Now, would you pay for an estimate or for a job that really was done? I replied that
Id pay for a real repair. In return, they pointed me to this wording in contract: You will pay for all damage based on
repair costs or estimated repair costs. And threated me with legal action against me if I dont pay. I paid in full for
this learning experience and here is my conclusion: Alamo/National/PurCo can do whatever they wish, as long as it's disclosed.
Alamo/National/PurCo is ripping customers off as much as they can and as many times as they want. Why to repair
a damage each time it occures? Car can accumulate multiple damagies during its rental life. Lets charge customers for each
damage to the max and then, maybe, do repair once for all accumulated damages. What a great business plan and what
a profitable stream of income for Alamo/National/PurCo. Take number of cars in the Alamo/National fleet, multiply it by number
of damages and by amount of charges and suddenly we are talking millions of dollars. What a great business model!
I am sure one day their customers come together and meet Alamo/National/PurCo in the court with class action that will
resolve the estimated charges once and for all.