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  • Report:  #576165

Complaint Review: Alamo Rental Car

Alamo Rental Car Charged me CDW through fraudulent means Sanford, Florida

  • Reported By:
    whateva — United States of America
  • Submitted:
    Mon, March 01, 2010
  • Updated:
    Tue, March 02, 2010
  • Alamo Rental Car
    Sanford Airport,
    Sanford, Florida
    United States of America
  • Phone:
  • Category:

I rented a car at Sanford Airport (Orlando).  I had prepaid for the car using a package deal with Allegiant Airlines.  The guy asked me if I wanted to add another driver, I said no.  Then he said to initial the forms - I did not know that I was authorizing another $60 to be added to my bill for Collision Damage Waiver!  In the past, I have always been asked if I want that and I always refuse.  I complained to Alamo online and they said tough beans, that I should have read what I was agreeing to.  !!! 
I say that this is fraudulent because they did not ask me if I wanted it.

1 Updates & Rebuttals


Alamo Rent A Car

St. Louis,
Missouri,
USA

We'd like to help.

#2UPDATE Employee

Tue, March 02, 2010

We apologize for any misinformation during the rental process regarding the optional CDW coverage and would like to help out with this issue. Please contact us: care[at]alamo.com with the full details of your rental; including the reservation number and your contact information.

- Elizabeth with Alamo Rent A Car

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