Alamo Rental Car- Orlando International Airport Left Oakley Sunglasses in Vehicle Orlando Florida
I recently rented a vehicle from Alamo Rental Car in the Orlando International Airport. Upon returning my vehicle to the garage, I mistakenly left a $200 pair of Oakley sunglasses in the vehicle. After realizing this, I went back through Security and walked all the way back to the parking garage and was told that the vehicle was already rented and no glasses were found.
After digging further, I found out that their process is to clean all vehicles out and send any items left behind to an off-site Lost and Found Department along with the vehicle ID # so that the item can be returned to the owner. Obviously, this procedure was not followed or else my glasses would have been returned. Conveniently, they state that they are not responsible for items left in the vehicles. If that is the case, why have a procedure in place to return them? Why not just post the policy clearly so that everyone can see "We Reserve the Right to Keep Your Property if You Leave it in the Vehicle". I gave them ample opportunity to do the right thing and compensate me for my lost sunglasses. I even asked for assistance from American Express. Alamo chose to do nothing to help. They maintained that the glasses were not found and therefore, could not have been left in the vehicle. How convenient. They should be ashamed of themselves.
Alamo Rental Car has clearly placed profits ahead of the customer and is a dishonest, unethical, and irresponsible company with which to do business. I will never again use Alamo, Thrifty, or Enterprise as they are all related companies. I have posted reviews and complaints on several websites in hopes that my experience will not happen to anyone else. I strongly discourage anyone from using Alamo Rental Car or any of their subsidiaries.
Best of luck.
1 Updates & Rebuttals
Addendum To Original Post
#2Author of original report
Sat, May 14, 2016
Wanted to add that after many attempts to contact a responsible party at Alamo, I finally spoke with a Director who agreed to reimburse me for the price that I paid for the rental vehicle. It took a while, but my persistence paid off. Do not take no for an answer and accept that they are not responsible. They will likely do something to make it right and avoid negative perceptions. Threaten to never use their company again AND that you will tell everyone you know not to use them either. You will most likely get results at that point.