Complaint Review: Alarm Monitoring Services Cencom Inc

I have tried three times to cancel the alarm service and they will not let me cancel until I pay what they claim I owe them.  I did not allow them authorize them or ask them to renew my service.  I emailed them and called them and they said the only way to cancel is to go onto their website and cancel. 

I try and it says I cannot cancel and will keep accruing charges until I pay in full then I can cancel.  This should be an illegal practice and how can I cancel if the charges are not valid and they will not let me cancel until I pay what I do not owe. 

I have not had service with this company as the old arm stopped working I told them several times and got a new alarm with a new company and all new equipment in January of 2019, when I still had time left for my completely paid in full service. 

In fact there was 3 months left that I paid for in full that I did not ask for as a refund and they did not give refunds, but I did tell them the unit was disconnected and not working.  I went on three times to cancel but it would not let me I kept calling and finally gave up as no one was able to help me and they kept telling me I had to go online. 

I have asked for a copy of the contract several times and not authorized any additional charges as this was a yearly agreement that was paid in full and would be charged in full at each renewal without any peroration if I canceled early.  I did not authorize it to be renewed and again tried to cancel several times.

TO GOOD TO BE TRUE DO NOT DO BUSINESS WITH ANY OF THESE COMPANIES!!!!  IT IS A RACKET, YOU CANNOT CANCEL IF YOU OWE THEM MONEY BUT THEY ADD FEES SO THAT YOU ALWAYS OWE THEM AND THEN THEY WILL REPORT TO CREDIT BUREAUS.  BEWARE...