Complaint Review: Alec's Camper Center

I purchased a 2005 Explorer from World Ford Kendall. It needed running board they suggested to have Alec's install them. After the installation I noticed that the boards were not installed properly and loose. My 4 year old stepped on the board and it came loose and touched the ground. I called various time to speak to the owner "Austin" and he never returned the calls. I finally went to the business and a man by the name of Juan came out a saw that the wrong brackets were used. He went to the back of the office where I assume the owner told him to order the right brackets which he did.

I went back on 12/13 to have them installed. They had an installer by the name of Mike take on the project to replace the bad brackets and replace with the correct ones. After waiting for 2 hours I still notice Mike lost and not installing my brackets. I went to the office asked for Austin and he is not available. I then spoke to a Manager by the name a Buddy and he was not helpful but told me it would be another hour. After the hour the installer still had not put on one running board. After 4 hours one board was installed but not correctly. The board was not straight.

After 4.5 hours and very frustrated I finally told them to remove everything and I will have World Ford deal with them and get my money back. Nobody in this place had any remorse or sympathy, nobody said I'm sorry nobody cared!

Jorge
Miami, Florida
U.S.A.