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  • Report:  #464035

Complaint Review: Alertpay Inc

Alertpay Inc Alertpay is a scam and is nor registered with NY State Corp. Commission Bronx, New York

  • Reported By:
    phoenix Arizona
  • Submitted:
    Tue, June 23, 2009
  • Updated:
    Sun, October 09, 2011
  • Alertpay Inc
    915 Sheridan Ave
    Bronx,, New York
    U.S.A.
  • Phone:
    718-487-9904
  • Category:

I received and email from this company. When you call the number all you get is a recording, STRIKE 1. It looks like a professional presentation but follows the same old scam. They will send you a check and you deduct your portion and send the balance on. How many times have you heard of someone falling for this one, STRIKE 2. They have one complaint with the New York State Attorney General in 2008, they would not release additional information about that, complaint, STRIKE 3 you're out. I also checked with the New State Department of State, Division of Corporations, and they are not registered or have even applied as an out of State or out of Country Company. I did not see any mention on Ripoff Report so I better warn anyone that has been contacted!!!!! If this was a legitimate company they would answer the phone, have no complaints and registered as a corporation.

Face card
phoenix, Arizona
U.S.A.

2 Updates & Rebuttals


Wes

NY,
New York,
U.S.A.

That's It? AlertPay.... we're not done here.

#3REBUTTAL Owner of company

Sun, October 09, 2011

He didn't answer to the fact that they "Are not doing business in the state of New York at this time"

I'm in New York and tried to sign up and that's what came up.... very weird

How many other states and/or countries are they not welcome in.

Even if it's just New York, that's 10 million people who you can't transact with if your using this.


Alertpay

Montreal,
Quebec,
Canada

Response to Misinformation in Report

#3UPDATE Employee

Wed, June 24, 2009

My name is Chris and I'm responsible for the direction of the Customer Support team. AlertPay is registered as a corporation in Delaware. The address listed in NY is NOT an address associated to AlertPay's corporate operations. In fact I've never heard of that address.

Firstly, what you're referring to sounds like a check cashing scam that is using AlertPay's reputation to try and trick people into thinking that they are cashing checks on behalf of AlertPay. More information about one such scam can be found on AlertPay's corporate blog: http://blog.alertpay.com/2009/05/fake-checks-this-is-for-real.html

Here is another example: http://blog.alertpay.com/2009/04/please-be-aware-of-following-email.html

Let me state unequivocally that AlertPay has nothing to do with these scams. As a financial institution, it's unfortunately common to have malicious individuals try and capitalize on the reputation and branding of a legitimate company to scam others. We do what we can to educate and provide an avenue to report these abuses. This is outlined on our security centre page here: https://www.alertpay.com/info/SecurityCenter.aspx

Secondly, it's common to use a call tree (also known as an IVR) to intelligently rout calls to the proper agent in a contact centre setting. These "recordings" are in fact voice prompts that ask you to select the type of question you're calling in about. All you need to do is listen to the correct prompt and then select the numerical option on your telephone keypad. Your call will then be routed to a member of our Customer Support team who is happy to take your call. Our contact information and hours of operations can be found here: https://www.alertpay.com/info/ContactUs.aspx

Next time, please do proper due diligence on AlertPay by visiting our website. This is not doing anyone favours as there are many inaccuracies that will lead others to negatively perceive AlertPay needlessly as these accusations are not true.

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