Complaint Review:
ALERTPAY INC
Alertpay has a hidden fee in their user agree ment that you will be charged 25.00 if you put in a wrong bank account number to withdraw to. They promptly took my money and assessed me 13.00 for the rest of the fee. Their response was too bad, so sad. Well, if they aren't cheating people, why is this not on the fees page where most people look? Do not use this site for bank services, use paypal. I have withdrawn to the wrong account on paypal and NEVER been charged a fee. This is ridiculous.
1 Updates & Rebuttals
theresa.smith99
Pagosa Springs,Colorado,
United States of America
Only AFTER reporting them to the BBB and to ripoff report, they gave me my money back.
#2Author of original report
Sun, June 06, 2010
make your own conclusions.
UserAgreement.aspx
Sent: Wed, June 2, 2010 11:13:58 AM
Subject: Recent Fee Charge of 25.00 to Account
Hello
Thank you for using AlertPay.
As per your previous email; I have investigated the issue and can understand the simple mistake made when you were entering your account information. We have reversed this fee. The application of the $25.00 USD withdrawal return fee is stated within our User Agreement:
https://www.alertpay.com/info/
Section: 4.6.1
All AlertPay members are required to read and agree to our User Agreement during the account registration process. We ask that you please update your posting located at:
http://www.ripoffreport.com/
This would greatly be appreciated as we feel the issue has been resolved. If you have any questions or concerns please do not hesitate to contact us. Thank you in advance for you cooperation.
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Jay
Business Operations
514-748-5774
http://www.alertpay.com/
"My Way to Pay"