Complaint Review: Alexander Ford Lincoln Mercury

Last year I took my Ford Ranger pickup to Alexander Ford Lincoln Mercury to have a small water leak fixed. First they told me that it just needed a new water hose. Fine, I left it for repair. Later I got a call from theeir service department saying that I needed a new radiator and that it would take a few days before they could get to it. Five days later they called and told me it was ready. I paid a huge bill and went out to drive my truck home and discovered that water was running from the radiator area. I called the lady that took my money outside to observe the leak which she did. While I was waiting for someone from the service department to arrive the water stopped dripping so I drove it home. By the time I got home the water was streaming out.

I called the service department and told them to come pick the truck up and fix it correctly . They towed the truck back to the dealership. They kept it three more days and when I went to pick it up they had left it sitting outside the entire time and there was bird s**t all in the cab and dust every where.

When I drove it home it was missing and running very rough. I called the service department again and they said it was running bad because it needed a major tune-up. Let me remind you that it was running GREAT when I dropped it off there.

I tried to talk to several people at Alexander Ford Lincoln Mercury and no one wanted to fix my problem. I tried calling Mr. Don Alexander, the owner. He was never available. I wrote him a letter about my problem and he did not reply.

I called the Ford Motor Company in Dearborn, Michigan and they said they would take care of the problem. To this date I have not had a response from ANYONE!!!

Jimmy
Murfreesboro, Tennessee
U.S.A.