Alibris Shipped, no tracking, not received, charged .......... Internet, Internet
Like many others, searched the Internet for "the best price" for a textbook ... usually order from cheapestextbooks.com or Amazon.com .... BUT 'this time' Alibris had that "price that none others could beat" ..... not only that but I received a "coupon code" for $5 off. Yeppie! Right? You might think you're getting a good deal ...... and some people may.
However, here's my case: Ordered $111.99 book on July 12. Shipped "supposedly" July 12 ..... charged to credit card July 13. "Supposedly" shipped via USPS (no tracking) ...... delivery date by: July 27. July 27th came and gone .... book still not received. Contacted "seller" ........ Truth Books2, after two days, received an email from "Aaron" from kituwahbooks@gmail.com ...... stating:
"We will process your refund. It should have arrived already and we didnt put tacking on it.
Thank you,
Aaron
Truth Books
(And yes - the email did have a grammar error, "didnt") ....
So, thus far I've came in contact with 1. Alibris 2. TruthBooks2 and 3. kituwahbooks ........ which is it? Fully understand that Alibris is only a company that allows others to sell and purchase from various dealers/vendors. HOWEVER, when I look at my credit card statement and see Alibris has charged my credit card, THEY should be the company responsible for tracking, shipping, refunding, etc. Thankfully, I haven't paid the credit card statement yet, so I'll just challenge it with my credit card comapny as "non-receipt of item" ........
SHAME on me for NOT looking into this company before purcashing. I'll stick with Amazon and Cheapesttextbooks.com in the future; may pay more but have ALWAYS received my textbooks in a timely manner.
Lesson learned: When something sounds too good to be true ...... let it pass me by. Best of luck to others who order from this (these) companies.
2 Updates & Rebuttals
Sheena
Virginia Beach,Virginia,
U.S.A.
Refund Received
#3Author of original report
Thu, August 04, 2011
Thanks Amy -
YES - I received the refund and I appreciate your help in this matter. I wish my experience with Alibris Books could have resulted in a positive outcome. However, I'm thankful that I at least received my refund.
Sheena
Alibris_Amy
Emeryville,California,
United States of America
Order Refunded in Full
#3UPDATE Employee
Sun, July 31, 2011
Hi Sheena,
Very sorry to hear that your order never arrived! I located your order information and ensured that a full refund was issued.
As a marketplace, Alibris processes your payment but doesn't physically ship your order. However, we take pride in monitoring our sellers' perfomance. I will personally follow up with this seller regarding your order. I'll also follow up with you by email to address your concerns in detail.