Alienware No replacement parts! Miami Florida
OK, when discussing what to do about broken video cards, nVidia g71 7900 gtx, Alienward informed me to get replacements from the following sources: "laptop king, agparts worldwide, newegg, tigerdirect, rjtech" I spent 4 hours researching with these companies and they don't have the parts. I now have no where to go and get replacement parts! My $5000 MALx is a boat anchor. I'm reading other similar stories and knowing that Dell owns this company, I am totally suprised by the pathetic customer service. No more Dell computers for my company, friends and family and clients. Upland, CA
Steve
Upland, California
U.S.A.
6 Updates & Rebuttals
Biggdogg2800
Asdasdsa,Florida,
U.S.A.
Alienware hates former customers.
#7Consumer Comment
Sun, February 22, 2009
I needed a right side door for my Alienware machine that my best friend gave me. ALienware said if you are not a customer, they can't help; so the original owner (my friend) and I called; confident that we could get the part. NO DICE. The warranty had expired and they don't want to hear anything else.
How arrogant
How sad
I need something that only alienware can give me and they basically said "We got your money so screw you!"
Thank You for websites like this!!!!!
Larry
Biggdogg2800
Asdasdsa,Florida,
U.S.A.
Alienware hates former customers.
#7Consumer Comment
Sun, February 22, 2009
I needed a right side door for my Alienware machine that my best friend gave me. ALienware said if you are not a customer, they can't help; so the original owner (my friend) and I called; confident that we could get the part. NO DICE. The warranty had expired and they don't want to hear anything else.
How arrogant
How sad
I need something that only alienware can give me and they basically said "We got your money so screw you!"
Thank You for websites like this!!!!!
Larry
Biggdogg2800
Asdasdsa,Florida,
U.S.A.
Alienware hates former customers.
#7Consumer Comment
Sun, February 22, 2009
I needed a right side door for my Alienware machine that my best friend gave me. ALienware said if you are not a customer, they can't help; so the original owner (my friend) and I called; confident that we could get the part. NO DICE. The warranty had expired and they don't want to hear anything else.
How arrogant
How sad
I need something that only alienware can give me and they basically said "We got your money so screw you!"
Thank You for websites like this!!!!!
Larry
Biggdogg2800
Asdasdsa,Florida,
U.S.A.
Alienware hates former customers.
#7Consumer Comment
Sun, February 22, 2009
I needed a right side door for my Alienware machine that my best friend gave me. ALienware said if you are not a customer, they can't help; so the original owner (my friend) and I called; confident that we could get the part. NO DICE. The warranty had expired and they don't want to hear anything else.
How arrogant
How sad
I need something that only alienware can give me and they basically said "We got your money so screw you!"
Thank You for websites like this!!!!!
Larry
Biggdogg2800
Asdasdsa,Florida,
U.S.A.
Alienware hates former customers.
#7Consumer Comment
Sun, February 22, 2009
I needed a right side door for my Alienware machine that my best friend gave me. ALienware said if you are not a customer, they can't help; so the original owner (my friend) and I called; confident that we could get the part. NO DICE. The warranty had expired and they don't want to hear anything else.
How arrogant
How sad
I need something that only alienware can give me and they basically said "We got your money so screw you!"
Thank You for websites like this!!!!!
Larry
Aw-james
Miami,Florida,
U.S.A.
Regarding your mALX
#7UPDATE Employee
Tue, September 23, 2008
Hello,
I'd like to apologize for any inconvenience this may have caused. I'd like to assist in providing a replacement video card but I will first need to view your account details. Feel free to email me at james_espinosa@alienware.com with your account information and I will respond to you as soon as possible.
Best regards,
James