Alienware will not replace a defective computer Miami Florida
Alienware sent a "top-of -the -line" computer to me defective, with errors and crashes right out of the box. The system has been returned twice to ALienware for their "repair" service and now is going back for a third time.
The person in charge of repair, Mr. Ariel Vecino, claims to have personally seen to the last repair which was inadequate. He also claims to be the final decision maker as to whether the system is replaced or merely repaired. He is unwilling to consider replacing the system and will not give access to anyone else in authority at the company.
DO NOT buy from ALienware! There is no recourse when they sell you junk. They are totally not interested in customer satisfacton.
Mike
Corpus Christi, Texas
U.S.A.
1 Updates & Rebuttals
Unhappy Consumer
West Chester,Pennsylvania,
U.S.A.
It might be helpful to contact the BBB
#2Consumer Suggestion
Sun, July 27, 2008
I've already contacted them about my complaints, and I've had success with the BBB resolving complaints in the past. I don't think what you're asking is unreasonable, just as me asking for parts that are under warranty to be replaced isn't unreasonable.
You can file a report with them at http://austin.bbb.org/WWWRoot/Report.aspx?site=40&bbb=0825&firm=90019025.
Best wishes