Complaint Review: ALL COAST BUILDERS LLC

First of all let us start by saying that we appreciate all of our customers’ feedback and reviews. We take your comments seriously and we are always looking for ways to improve and make our customers experience more pleasant. Our goal here at All Coast Builders LLC is to provide exceptional customer service to all of our clients and we regret that in your particular case this was not the situation. However, in an effort to preserve the truth and in order to protect our honor and good name, as a business we feel is necessary to make some of clarifications you’ve opportunely omitted from your feedback/review.

An agreement was reach to make an addition to your home that is correct; however you failed to mentioned on your feedback that the initial agreement was signed due to you insisting and pressuring our team to sign the agreement only with only architectural plans on hand and without the construction permit approval of the City of Hialeah Building Department, you were advised then by one of our specialist that the prices were subject to change pending on the additions or changes that the electrical, mechanical, plumbing and structural plans provided for the project and once the plans were authorized by the city of Hialeah. It is worth mentioning that with this advice you agreed then to pay for any difference in the project that may have been under estimated due to the lack of construction plans.

As you mentioned in your review you did provide us with a down payment, this down payment was use for demolition and excavation machinery, demolition workers, and also material such as steel, wood, nails and reinforcement tools and we were on track with the project until the company Everglades Pipeline stop the construction due to an oversight by however was in charge of approving the plans with the city which clearly is not our responsibility.

After this, construction did slow down and as you mentioned weeks passed until we retook the project, however what you failed to mentioned is that you stop making the payment installments that were due in order for us to be able to continue working, these payments were your responsibility and was part of the agreement we had reached, yet you failed to delivered as promised. However, after a few discussions with you and following our good will to help our customers we agree with you to continue working and we accepted a new payment schedule proposed by you, because you claimed your financial situation had change and you needed us to work with you which we did against our better judgment.

You also mentioned in your reviewed that you were asked to move out of your home for a period of several months so we could work on your electrical grid. We did request and advice that you move out of your home for that period of time, this was done for your safety and for your comfort as you know Miami has some extreme temperatures during certain times of the year, we imagine you wouldn’t like to put your family and loves ones at risk when there is no air conditioner or if there is an electrical malfunction while construction is going on, it is unfortunate that you are using this, that was initially intended for your safety as an instrument to voice a complaint. Regarding the company High Performance Electric there was never any issues with them at all, prove of this is, that currently we still have a personal and professional relationship that keeps growing strong with mentioned company.

After most of the project was completed and after working with you through your lack of payments for nearly all of the project, you unilaterally decided to stop paying for the project and you expressed your desired for us to finish the project without collecting any more money, money that was owed to us and that you had agree to pay, considering that we had lost money by helping you when you couldn’t make payments and the project needed money to be finish we sat down with you explained what the situation was to which you responded by making treats, intimidations and offenses to our team, not happy with this you also decided to collect all materials from our providers without our consent, materials that you pay with bad checks, as a consequence police got involved and a case number was assigned which is public record and can be found by simply searching your name in city records.

Not happy with all of this and with the obvious agenda of destroying our good name you decided to complaint with the Florida Department of Business Professional Regulation which after taking a look at your case dismissed it and closed the case.

As stated at the beginning of this reply, our goal is to always provide great customer service and we go to great lengths to achieve this. However, it is clear to us that your only objective is to attack our good name and reputation. We are truly disappointed you never had any intention of fulfilling your agreement or even made the effort to try to reach a solution instead you prefer to attack our business with arguments that stir away from the facts in an attempt to sabotage our good reputation.