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All My Sons Moving And Storage All My Sons Moving and Storage has the worst customer service attitude I've dealt with. Greer South Carolina
My wife used All My Sons to relocate from her apartment to my house after we got married in late November 2003. Despite showing up two hours later than I thought was appropriate and tearing down my cable vision line with the truck, the move itself went fairly smooth. So smooth in fact, that it was concluded one hour and 15 minutes earlier than estimated. When I signed the Bill of Laden, I was told that I had to pay the estimated amount of $591.56 and that a refund would be sent via mail. I thought that to be a little odd but complied.
Two months later I called their office to inquire into the refund. I was told that it takes two weeks to process a refund. (On what planet?) So, I waited. Three weeks later I called and was told the check was on the way. I got it two days after that. It was dated the day after I called and was for the wrong amount.
Based on their hourly rate, they owed me $98.54. The check was for $48.94. I called them repeatedly over the next few weeks and was always told that they knew they owed me an additional refund and would call me back when they had it finalized. Seven calls and one trip to their office have yet to yield a resolution to this issue. I did find out during my visit to their office that they had charged us to move a washer and dryer.
My wife didn't own any and her apartment didn't even have hookups for them. As a matter of fact, appliances weren't list on the B/L either. You should also know that they have an incorrect address on their B/L making it nearly impossible to find them. When I would get through to them on the phone, I was told that they were busy and would "look into it and call me back".
But, when I visited their office, I noticed they had time to sit on a large couch and watch music videos on the large color television setup in the owner's office. During that visit, an associate couldn't dispute the fact that another $49.60 was still owed to me. However, I have yet to see it or get a call back on the matter. I went to the web site to use their feedback option. The send button doesn't work. Imagine that.
I won't use them again. You shouldn't either. They have the worst customer service attitude I've ever encountered. They don't return calls and are obviously attempting to overcharge customers in hopes that the customer will not notice. But, the upside is that All My Son's is proof that anyone can start their own business.
Wayne
Greenville, South Carolina
U.S.A.
2 Updates & Rebuttals
Wayne
Greenville,South Carolina,
U.S.A.
Follow-up on new manager's comments
#3REBUTTAL Individual responds
Mon, August 23, 2004
First, the new manager's rebuttal reminded me that I never posted the final outcome of this situation. That's my fault and I apologize to All-My-Sons. The financial issue was finally cleared to my satisfaction. It shouldn't have taken a half dozen calls, a letter and two trips to the office but, it was resolved. Some of the issue revolved around fees and charges that were not itemized on the final bill or weren't applicable to the move itself.
For instance, I was charged for moving a refrigerator when that wasn't the case. I would have known up front about this if the bill had been itemized. However, I beg to differ with the new manager on the cable height issue at my house and the party atmosphere in the office. My entrance cable is 18 inches above code. Telephone and TV cable is required to be below electrical cable.
The crew should have been more careful but, I never made an issue of this when dealing with the previous management. The new management is 'splitting hairs' over a non-issue. However, during both of my trips to All-My Sons, I found a large color TV in the manager's office tuned to BETV and some really wonderful bump-and-grind videos. The first time, there was no 'husband' of an employee watching TV, it was one of the sales girls. (Or, so she said.) During the second trip, I did find a husband of sorts there.
But, he wasn't watching television. He was making an attempt at customer service with me until his wife (the manager) told him to go service a truck for an upcoming move. But the truth is, none of that matters. While I was there trying to get my issue resolved they should have at least offered to turn the television down or off so we could conduct business on a professional level. I had to compete with rap music everytime I called or went to the office.
It appears to me that the new manager should probably focus on damage repair to the business rather than defending the actions of his predecessors. They were bumbling morons that apparently thought they could become successful entrepreneurs running their business from a couch while watching rap videos. They could have at least had the TV on the History or Discovery channel where they might actually learn something. Hopefully, I won't have to deal with that bunch again before they decide what they want to be when they grow up.
I wish the new manager good luck with his new venture. He's going to need it if he continues arguing with former customers.
Ruben
Greer,South Carolina,
U.S.A.
joined the Company as President in July 2004 after working for a different All My Sons Company
#3REBUTTAL Owner of company
Fri, August 20, 2004
We are very sorry that Wayne feels over all he is dissatisfied with his move. I note, however, that he does admit the move went very smooth. It took an hour and fifteen minutes less time than estimated. There were no complaints of any damage to his furniture or belongings by the movers (although it sounds like he may have had a cable at a height less than Code that the truck hit).
The All My Sons Company in Greenville, SC is under new managment. I joined the Company as President in July 2004 after working for a different All My Sons Company. I am very committed to prompt customer service.
In fact, I am sorry that Wayne thought employees were sitting on the couch and watching the televsion. We do know the husband of the former owner used to come to the office and watch TV. This was not an employee on the clock. We apologize that it may have looked like an iffecient business.
I do not recognize Wayne's name. I hope his claim was finally paid. If not I hope he calls again soon so we can honor his contract.
Sincerely,