Complaint Review: All My Sons Moving And Storage

Working with this company has been terrible. I can't recommend against them strongly enough.

The company tried to charge me about $400 for labor expenses not included in the not to exceed contract twice, both upon pick up and drop off of my stuff. They've been deceptive and unpleasant to work with. We've all been burned in moves, but this one is really outrageous.

In September, they told me that they had to deliver the belongings a week earlier than the window (on a day that I would be out of town at a conference and my new apartment was still under construction). They had lots of reasons for this: they had only ONE driver who did long hauls, only ONE driver who knew how to drive on city streets (what?), and he had to be home to be with his family during the upcoming hurricane. If they didn't do the drop off that day they couldn't say when it would happen. So, construction dust aside, my family stood in for me to supervise the move, as I boarded the plane.

Guess what? The guy who had to deliver the stuff the whole reason we did the move a week early in the first place didn't show! He sent his cousin to do his job for him. Two guys from an outside staffing agency arrived at the designated time, the driver was lost, he finally arrived and locked his keys in the cab and spent until 1:30 or 2 PM trying break into his truck with a coat hanger.

It was at about this time that it became apparent that we were missing a couch, a marble shelf belonging to an tagre, and 14 cartons. At least two pieces, one leather chair and one dresser, had gouges. There was also some confusion about the location of an armoire that the driver did not believe he had on his van. Luckily mom saw it on the van and insisted it belonged to me. But they didn't have the right manpower or hoist to bring it up the stairs. The rep at the company told my mom they wouldn't take responsibility for delivering it and it was left on the street. Meanwhile the driver approached my brother for payment and overcharged by some hundreds of dollars. The men did not assemble the furniture per the contract. Rather they left a partial load of my things in the construction dust, unassembled, having overcharged and tremendously inconvenienced my entire family.

We have spent weeks trying to get a call back and some kind of response about getting the couch delivered and the rest of the issues straightened out. We've been told lots of different things about when the owner will call back or where my couch is. DO NOT MOVE WITH ALL MY SONS! We're going to have to go to formal arbitration to get this sorted out, what a pain!

Rebecca
cambridge, Massachusetts
U.S.A.