Complaint Review: All My Sons Moving And Storage

I moved to San Antonio from Ft. Worth using All My Sons out of Dallas. We thought these were nice enough people on the first day of packing. We were warned by the crew on the second day of packing that the day 1 crew "liked our stuff too much and had to be replaced." They asked about the value of a couple of items that we didnt think too much about. We fed the movers every meal for three days of packing and loading and ensured they had plenty to drink. I started getting concerned when the crew chief said he thought he could get the items into one truck (it took 2 1/2 trucks).

When the truck showed up about 6 hours later than scheduled in San Antonio, (minus one worker they left at a restaurant on accident) they started throwing our belongings off the truck (sometimes literally). As we started to unpack the boxes we were finding most of the breakable items were not even packed properly and usually without any protection. A Desk was shattered, many, many items were broken and lots of items missing.

This brings us back to another scam these people are pulling on customers. They said we needed this expensive insurance policy because our stuff was "too nice" and wanted to make sure everything was covered. Well, as it turns out, not very much was covered. The Bakers Insurance Company which is linked on the All My Sons web site is somehow tied to these people and find a way to dis-allow almost everything. They are sooooo apologetic about it too. I threatened to file a police report on the missing items and spoke to Mr. Clair about this.

When the claim was finished and the insurance company denied most of the items, I told them I was filing the report. Bakers called Mr. Clair (who wouldnt return my call) and negotiated that they split a very small percentage of what the value was of these items.

As we have been getting settled we have continued to find small items missing such as tonight when we pulled my daughters sewing table inside for the first time thinking that the sewing machine that was inside last time we saw it would be there. Guess what......another missing item. Mr. Clair says his people are screened and qualified. I am not sure who does the screening and/or the training but judging by the condition of my belongings (the ones that actually showed up) they have not been properly trained except in the criminal acts that they show quality work at.

Mr. Clair said my move was not weight based (not sure) but every single box had extra trash that the movers put in to include all empty tape rolls, every bottle of gatorade/water that we gave them that were only half used. This aspect alone tells me this is a corporate policy. I am still considering filing a police report on this company.

Tom
San Antonio, Texas
U.S.A.