Complaint Review: ALL OUT DVD VIDEO PLUS ARBCO Pictures

I ordered an old hard-to-find TV movie as a gift for a friend.

It arrived in unacceptable condition. The picture was blurry, the sound track warped, there were breaks in the film, black streaks across the screen and the movie kept jamming.

Despite this company's statement at their website "We will be glad to replace any dvd that is defective" I did not even get the courtesy of a reply to several email complaints form me, let alone rpelacement of the defective item.

I was angry and embarrassed at the condition of the dvd as this item had been purchased as a gift for a friend who had been trying unsuccessfully to get hold of it for years. She was disappointed and I was very upset.

April
Phoenixiville, Pennsylvania
U.S.A.