All Safe Security, Inc. Failed to refund pre-paid service payment after service terminated; failed to return any phone calls to resolve Austin Texas
All-Safe Security managed the home-monitoring security service I used. I called in January 2009 to inquire about cancelling our service, because I had been unemployed for the previous 7 months and we were cutting back on non-essential items such security monitoring. I was reminded that I had signed a 2 year contract for service, but was told that since unemployment was the reason for the requested termination, I needed to fax in a letter explaining that reason and then the service would terminate effective at the end of that month (January).
We had sent in a payment for three months' worth of service (Jan-Mar) and was told by the company representative that our February and March payments would be refunded. Based upon these representations by the company, I proceeded to cancel our cable telephone service, which we had installed solely because we were told by All-Safe that a landline was necessary for the monitoring service. We did not use the phone for any other purpose.
In March, I called All-Safe because we had received no refund. This time, I was told that we could not get out of our two year contract, and the least they could do was terminate the service at the end of March, but in no way would we get the refund I had been promised. I explained the representations made to me by the company in January and that I had also cut off our phone service based on those statements, so the monitoring service was completely useless. I was told the manager would be the person to resolve the issue, so I requested the manager call me back. My husband also had left messages for the manager. To this day, the company has refused to return our phone calls or attempt to resolve this matter, and kept our payment for two months of service after we were told it would be refunded.
Kcsesq
Austin, Texas
U.S.A.
5 Updates & Rebuttals
Kcsesq
Austin,Texas,
U.S.A.
ISSUE RESOLVED
#6Author of original report
Tue, May 12, 2009
I have spoken at length with the owner of the business and we agree that this event occurred as the result of miscommunication. He apologized to me for the miscommuncation and told me that he was unaware that I was expecting a return call from him and did not realize that I did not know that he had decided to allow us to terminate our contract. He said that he has spoken to his staff about these issues in an attempt to prevent further miscommunications with customers. I appreciate the time he took to call both me, as well as my husband, who he called on several occasions after I filed this report.
Joe
Austin,Texas,
U.S.A.
I HAVE NEVER EVEN HEARD OF THESE PEOPLE & HAVE BEEN IN SECURITY IN AUSTIN FOR NEARLY 10 YEARS NOW
#6Consumer Comment
Fri, April 24, 2009
Have you gone to the website of the Bureau of Private Security that the Texas Department of Public Safety maintains and done a company search to see if these people are even licensed or that they even exist?
They are supposed to be licensed by the Board before they can set up shop?
Here is where you go to check the companies that are required to be licensed out in Texas to make sure they are complying with the LAW:
http://www.txdps.state.tx.us/psb/company/company_search.aspx
And here is where you complain about them:
http://www.txdps.state.tx.us/psb/consumer/info_complaints.htm
Good luck.
I wish I could say I had ever heard of these people but I haven't.
I wish I could say that I was surprised at the UNETHICAL PEOPLE in this business but I 'm not!
Joe
Austin,Texas,
U.S.A.
I HAVE NEVER EVEN HEARD OF THESE PEOPLE & HAVE BEEN IN SECURITY IN AUSTIN FOR NEARLY 10 YEARS NOW
#6Consumer Comment
Fri, April 24, 2009
Have you gone to the website of the Bureau of Private Security that the Texas Department of Public Safety maintains and done a company search to see if these people are even licensed or that they even exist?
They are supposed to be licensed by the Board before they can set up shop?
Here is where you go to check the companies that are required to be licensed out in Texas to make sure they are complying with the LAW:
http://www.txdps.state.tx.us/psb/company/company_search.aspx
And here is where you complain about them:
http://www.txdps.state.tx.us/psb/consumer/info_complaints.htm
Good luck.
I wish I could say I had ever heard of these people but I haven't.
I wish I could say that I was surprised at the UNETHICAL PEOPLE in this business but I 'm not!
Joe
Austin,Texas,
U.S.A.
I HAVE NEVER EVEN HEARD OF THESE PEOPLE & HAVE BEEN IN SECURITY IN AUSTIN FOR NEARLY 10 YEARS NOW
#6Consumer Comment
Fri, April 24, 2009
Have you gone to the website of the Bureau of Private Security that the Texas Department of Public Safety maintains and done a company search to see if these people are even licensed or that they even exist?
They are supposed to be licensed by the Board before they can set up shop?
Here is where you go to check the companies that are required to be licensed out in Texas to make sure they are complying with the LAW:
http://www.txdps.state.tx.us/psb/company/company_search.aspx
And here is where you complain about them:
http://www.txdps.state.tx.us/psb/consumer/info_complaints.htm
Good luck.
I wish I could say I had ever heard of these people but I haven't.
I wish I could say that I was surprised at the UNETHICAL PEOPLE in this business but I 'm not!
Joe
Austin,Texas,
U.S.A.
I HAVE NEVER EVEN HEARD OF THESE PEOPLE & HAVE BEEN IN SECURITY IN AUSTIN FOR NEARLY 10 YEARS NOW
#6Consumer Comment
Fri, April 24, 2009
Have you gone to the website of the Bureau of Private Security that the Texas Department of Public Safety maintains and done a company search to see if these people are even licensed or that they even exist?
They are supposed to be licensed by the Board before they can set up shop?
Here is where you go to check the companies that are required to be licensed out in Texas to make sure they are complying with the LAW:
http://www.txdps.state.tx.us/psb/company/company_search.aspx
And here is where you complain about them:
http://www.txdps.state.tx.us/psb/consumer/info_complaints.htm
Good luck.
I wish I could say I had ever heard of these people but I haven't.
I wish I could say that I was surprised at the UNETHICAL PEOPLE in this business but I 'm not!