Complaint Review: ALL SEASONS TRAVEL

My mother and I have fallen victims to a pop up add saying we won a free $2100 shopping spree. Just ring the stated number and you will also recieve a free trip.

This apparent trip involved free rental car, florida, orlando, visits to dinseyland, nasa, blah blah blah. We just had to pay for plane tickets and port fees if we wanted to take the "Free" two day cruise to the Baharmas. Port fees I have since found out are $249.00pp.
During a very long phone call which involved 3 way calling as well as speaking to about four different people, they manage to obtain my mothers credit card number, she is elderly and found the whole process difficult to understand. The call was ended abruptly when my mother questioned what was the purpose for credit card number, she was told $1300 would be taken out of account but billing would not show until the end of the month. Explanation for this amount was very unclear. Withing 20mins of speaking to astar I told my mother to cancel her credit card it sounded like a scam. She rang credit card company & money had already been removed!!!!
I repeatedly sent emails requesting cancellation of apparent free trip only to get no reply.

Finally my mother rang only to be informed they cannot do cancellations over the phone or email, I find this suprising as they easily removed money from her account via email.

One of the original people we spoke to was Charles Coleman.

I have recieved package from them which I will not be opening.

I am sending it back registered post which is costing $36.00.

The lady I have managed to get replies from is Laura Trotman her emails do not come through with a direct address but I would beable to forward my details to anyone having the same delimer.

They say once they recieve package back my mothers account will be refunded.

We will wait and see!!!!

Gaz
Oamaru
New Zealand